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Hey @Metalbar02,
I'm sorry to hear you're not able to play the game and had a bad experience when contacting support.
I had a look at your DxDiag and it seems that you haven't updated the graphics card driver since August. I suggest that you start by updating the GPU Drivers and set up a gaming profile on your GPU. You can find instructions here: Troubleshooting graphics on PC
If the problem persists, please send us a screenshot of the error message.
- 8 months ago
Updated my drivers, the problem unfortunately still persists. This loading screen opens, followed by this error message.
- EA_cuervo7 months ago
Community Manager
Thanks for providing the screenshots.
As you have already reinstalled the EA Anticheat and you get a message saying the system is not compatible, I suggest that you check for Windows Updates.
You can also try some further troubleshooting steps for the EA Anticheat, which can be found at https://help.ea.com/en/help/pc/ea-anticheat/.
Let us know if that helps,- 7 months ago
Battlefield 1 is experiencing the same issue as earlier this year; it's not possible to start an empty server. Could the developers please address this as soon as possible? Thank you.
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