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xx0wlwgtlcbz's avatar
xx0wlwgtlcbz
2 years ago

can't access batlefield 1 game play

i have a problem accessing my battle field 1 game associated with mail [edit: email address removed] which i lost access to so i remember mail and password but can't access mail for 2 step verificati...
battlefield 1
xx0wlwgtlcbz's avatar
xx0wlwgtlcbz
2 years ago

i try to create a case as per screenshots, when i press start a new case i get redirected to the help page again with no place to submit cases 

please help !

  • xx0wlwgtlcbz's avatar
    xx0wlwgtlcbz
    2 years ago

    i get this

    • ElliotLH's avatar
      ElliotLH
      Hero+
      2 years ago

      @xx0wlwgtlcbz I just had a play around on the EA Help site and got a live chat option by logging out of my EA account, selecting the "EA Account" option under the list of games, then "See all help topics" and "I need help logging in to my EA Account" (if the site asks if you want to log in, choose the option to continue without doing so).

      Might be worth trying in case it helps you get in touch with EA Help.

      • xx0wlwgtlcbz's avatar
        xx0wlwgtlcbz
        2 years ago

        thank you for your help, i managed to contact support via chat but unfortunately the problem wasn't fixed, they ask me for information that i hadn't linked to the account in the first place such as address, credit cards phone numbers .. etc 

        what i have is the origin account email and password and the purchased battlefield1 game serial number won't that suffice to get access back to the account ? 

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