@androidice wrote:
EA this is terrible customer support. I never knew you guys had this much problems. I mean how hard can it be. Your customer support sucks!! Let us change and edit our emails, this is available on all other accounts I have registered during my entire life. Why does EA not allow people to change their email that their account is registered to?? You do not believe people actually change the emails that they use?? I have the same problem everyone else has.
I have been searching the net to try to find a solution. I can't find any option to live chat with someone, the only time the option appeared it said the live chat was not available (it only appeared once, and I don't even know what I did). After that I have not found the option to talk to any support, not by email, phone, or chat. How come?? even though the only help we get with changing our email is to do this, but that option actually does not exist!!!!
EA I am sorry, but this just makes me not want to buy any of your products. You guys clearly do not respect your customers, and you guys are shooting yourselves in the foot by having this crappy customer support, and not listening to you customers at all.
/Angry and Frustrated Customer who recieves no help!!!
Hi androidice,
First, have you gone to profile.ea.com using your existing credentials ( email and PSW?). I believe that if you are able to do login there, you will be able to change your email.
I came across these articles (below) -which might shed some light on your issue.
Normally, I am not at this Forum, but I can still feel your frustration as we on Mass Effect 3 can relate.
Please remember, though, that this site and all the others,are not manned by EA Tech Support or Customer Support.These sites are normally manned by fellow gamers trying hard to assist one another the best we can.
Good luck to you....hang in there soldier The war still has to be won....
I HAVE A NEW EMAIL ADDRESS, CAN I CHANGE MY EMAIL ADDRESS ON MY EA ACCOUNT?
If you have already entered information about your problem and you are ready to contact an agent, please click "I Still Need Help" to proceed.
In efforts to bring players the most consistent, secure, and effective protection for their accounts, players are no longer able to update their email address for their Origin Account through Origin themselves, meaning they simply need to contact us in order to update their account's email address.***
To update your email address, just contact us and select Origin as your Product,Account Management as your Category, your respective platform--if you don't know what to put here, PC is a good choice, as the Origin Client is accessible through your PC--and one of our advisors will be able to quickly help you with your change.
Find more information on Account Management and Security, and the recent security changes from help.ea.com.
***Customer Support cannot assist with updating information on Origin accounts that were created from a mobile device. For example: If you play The Simpsons: Tapped Out,Scrabble, Theme Park, or another game that has an Origin log-in option and you created a new Origin account for your game. These Origin accounts cannot currently be updated. We're sorry for any inconvenience that this may cause.
Here are the steps for updating some of your account information on EA.com:- Head to https://www.origin.com/us/login
- Login with your Origin (EA) Account e-mail and password.
- If you are already logged in, you will be able skip this step.
- Logging in will bring you to the "About Me" page. On this page, you can change the following by clicking the corresponding "Edit" option:
- Your Origin ID
- Your First and Last Name
- Your Password and Security Question and Answer (SQA)
- Your Country of Residence and Language
- You can also select the "Privacy" tab to change the following security options on your account:
- Who can see your profile
- If your real name is displayed on your profile
- How other players can search for you (email, gamertag, PSN ID, Facebook)
- Under the "Contact Preferences" tab, players can either opt-in or -out of the following:
- Whether EA can contact your regarding products, news, events, and promotions, as well as which products your favor
- If your information can be shared with select partners
To make changes to any other aspect of your account, including removing or changing your payment information, you can do so by simply contacting a Game Advisor.Note that every time you make a purchase, redeem a cash card, or create a new wallet, you will be given the opportunity to add new shipping and payment options, effectively updating your payment and shipping information. 
