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goturToes1's avatar
goturToes1
2 years ago

Cant get past User Agreement screen - Battlefield 4 (ps4)

I'm on ps4, downloaded Battlefield 4 for the first time. I cannot get past the User Agreement/ EA's Privacy and Cookie Policy screen. Not responsive to any buttons at all. The loading icon at top r...
battlefield 4
Its_Travis_199's avatar
Its_Travis_199
Hero+
2 years ago
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@goturToes1 

So you can't get past  that User Agreement screen?

What happens exactly?

You start the game, the User Agreement screen pops up and it disappears again oder what is the case?

Greets, Travis 

  • goturToes1's avatar
    goturToes1
    2 years ago
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    @Its_Travis_199 

    I start the game, press x to start, the user agreement screen pops up, and then it's unresponsive to any of the buttons. You can't open the user agreement or privacy and cookie policy, you can't tick the "read" box, or press o to go back. It's just stuck on this screen. I've changed conteillers, restarted the game and my ps4. 

    See picture attached

    • Its_Travis_199's avatar
      Its_Travis_199
      Hero+
      2 years ago
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      @goturToes1 hmm... that's stange why no botton is working. 

      Did you try yet to move both of your joysticks like up,down,left,right to see if maybe like the invisible cursor isn't on the square to set the check mark?

      Or other option that would be interesting is, do you own another BF game like BF1 or so to see if you can login there, get the user agreement screen to accept and therefore skip it in BF4 when starting it?

      Greets, Travis 

      • goturToes1's avatar
        goturToes1
        2 years ago
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        Hey @Its_Travis_199 

        Just tried moving around the joysticks again, still no response. 

        I don't own another BF game but even if I did, wouldn't you need to get past the user agreement to link the account. It seems like yoid have to do this with every BF game when first opened.

        It's the very first thing that pops up and it's asking me to create or link an account and to do that I'd need to tick the box. 

        Pretty bummed haha

        I tried to report a bug but the EA BF4 website literally had me chasing my tail for about an hour before I tried here. 

        Not sure what to do now

        Pretty bummed ahah

  • Claydoedeath's avatar
    Claydoedeath
    2 years ago
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    The same thing is happening to me. The game initially starts just fine. Goes through the beginning scene, then I hit X to start. The accept user agreement and privacy policy screen pops up. Says to hit X to accept, Square to Reed the User agreement, and Triangle to read the privacy and cookie policy. None of the buttons work, but it's not the controller works fine with every other game and the share button and home buttons work while on that screen. Seems to be something with the screen itself I think. Not sure what to do. I'm gonna try to uninstall and reinstall. Maybe it needs an update I don't know. First time playing it in a while, and my first time ever playing it on this console. 

    • laf2j6o5d2p1's avatar
      laf2j6o5d2p1
      Seasoned Newcomer
      2 months ago
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      Same problem..has anyone found a fix to this?

      • TruthfulPie4518's avatar
        TruthfulPie4518
        Rising Newcomer
        14 days ago
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        I had the same problem and what I did was create an ea account, go to settings, security and turn verification on

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get past User Agreement screen - Battlefield 4 (ps4)","id":"message:6676961","revisionNum":1,"repliesCount":46,"author":{"__ref":"User:user:5248535"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:6676961"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6676961"},"body@stripHtml({\"truncateLength\":200})":" I'm on ps4, downloaded Battlefield 4 for the first time. I cannot get past the User Agreement/ EA's Privacy and Cookie Policy screen. Not responsive to any buttons at all. The loading icon at top r...","body@stringLength":"383","rawBody":"

I'm on ps4, downloaded Battlefield 4 for the first time. I cannot get past the User Agreement/ EA's Privacy and Cookie Policy screen.

Not responsive to any buttons at all.

The loading icon at top right is showing and working. Closing and restarting ps4 does nothing. 

It appears several others are having this issue on ps4 and pc. 

Please fix

","kudosSumWeight":4,"postTime":"2023-07-30T13:24:31.570+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:battlefield 4","text":"battlefield 4","time":"2013-06-30T12:50:27.614+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:6676961_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8052},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I'm on ps4, downloaded Battlefield 4 for the first time. I cannot get past the User Agreement/ EA's Privacy and Cookie Policy screen.

Not responsive to any buttons at all.

The loading icon at top right is showing and working. Closing and restarting ps4 does nothing. 

It appears several others are having this issue on ps4 and pc. 

Please fix

"},"Conversation:conversation:6676961":{"__typename":"Conversation","id":"conversation:6676961","solved":false,"topic":{"__ref":"ForumTopicMessage:message:6676961"},"lastPostingActivityTime":"2025-03-03T03:28:51.987Z","lastPostTime":"2025-03-03T03:28:51.987Z","unreadReplyCount":46,"isSubscribed":false},"ModerationData:moderation_data:6676961":{"__typename":"ModerationData","id":"moderation_data:6676961","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:6676961_1":{"__typename":"Revision","id":"revision:6676961_1","lastEditTime":"2023-07-30T13:24:31.570+01:00"},"ForumReplyMessage:message:6676962":{"__typename":"ForumReplyMessage","id":"message:6676962","conversation":{"__ref":"Conversation:conversation:6676961"},"author":{"__ref":"User:user:228632"},"revisionNum":1,"uid":6676962,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"subject":"Re: Cant get past User Agreement screen - Battlefield 4 (ps4)","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6676962"},"parent":{"__ref":"ForumTopicMessage:message:6676961"},"body":"

@goturToes1 

\n\n

So you can't get past  that User Agreement screen?

\n\n

What happens exactly?

\n

You start the game, the User Agreement screen pops up and it disappears again oder what is the case?

\n\n

Greets, Travis 

","body@stringLength":"368","rawBody":"

@goturToes1 

\n\n

So you can't get past  that User Agreement screen?

\n\n

What happens exactly?

\n

You start the game, the User Agreement screen pops up and it disappears again oder what is the case?

\n\n

Greets, Travis 

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@Its_Travis_199 

I start the game, press x to start, the user agreement screen pops up, and then it's unresponsive to any of the buttons. You can't open the user agreement or privacy and cookie policy, you can't tick the \"read\" box, or press o to go back. It's just stuck on this screen. I've changed conteillers, restarted the game and my ps4. 

See picture attached

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@goturToes1 hmm... that's stange why no botton is working. 

\n\n

Did you try yet to move both of your joysticks like up,down,left,right to see if maybe like the invisible cursor isn't on the square to set the check mark?

\n\n

Or other option that would be interesting is, do you own another BF game like BF1 or so to see if you can login there, get the user agreement screen to accept and therefore skip it in BF4 when starting it?

\n\n

Greets, Travis 

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Hey @Its_Travis_199 

Just tried moving around the joysticks again, still no response. 

I don't own another BF game but even if I did, wouldn't you need to get past the user agreement to link the account. It seems like yoid have to do this with every BF game when first opened.

It's the very first thing that pops up and it's asking me to create or link an account and to do that I'd need to tick the box. 

Pretty bummed haha

I tried to report a bug but the EA BF4 website literally had me chasing my tail for about an hour before I tried here. 

Not sure what to do now

Pretty bummed ahah

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The same thing is happening to me. The game initially starts just fine. Goes through the beginning scene, then I hit X to start. The accept user agreement and privacy policy screen pops up. Says to hit X to accept, Square to Reed the User agreement, and Triangle to read the privacy and cookie policy. None of the buttons work, but it's not the controller works fine with every other game and the share button and home buttons work while on that screen. Seems to be something with the screen itself I think. Not sure what to do. I'm gonna try to uninstall and reinstall. Maybe it needs an update I don't know. First time playing it in a while, and my first time ever playing it on this console. 

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Same problem..has anyone found a fix to this?

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I had the same problem and what I did was create an ea account, go to settings, security and turn verification on

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Still same problem 

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