I cannot "go online" on BF1, I can still receive invites and see my friends list just fine, but whenever I try to go online, it loads and then does nothing. I am also forced to restart the tutorial every time I start BF1, as well as it showing my stats as reset.
Hello @Nepgear_Main,
Here are some steps you can try to resolve the problem:
Check Server Status: Sometimes, the issue can be related to server outages or maintenance. Check the official EA or Battlefield Twitter accounts for any announcements.
Internet Connection: Ensure your internet connection is stable. You can try restarting your router or using a wired connection if you're on Wi-Fi.
Update the Game: Make sure Battlefield 1 is fully updated. Sometimes, older versions can lead to connectivity issues.
Clear Cache: If you're on PC, try clearing the cache for Origin or the EA app. You can do this by closing the app, then deleting the cache files located in:
Disable VPN/Proxy: If you're using a VPN or proxy, try disabling it, as it can sometimes interfere with game connections.
Reinstall Game: If the problem persists, consider uninstalling and reinstalling Battlefield 1. This can help restore any missing files.
Reset Game Settings: Sometimes, corrupted settings can cause issues. Look for a folder with the game settings in your Documents folder and try resetting or deleting it.
Check Firewall/Antivirus: Ensure that your firewall or antivirus is not blocking Battlefield 1. You can add exceptions for the game and the launcher.
Contact EA Support: If none of these steps work, reaching out to EA Support might be your best option for more tailored assistance.
Let me know if any of these suggestions help!
Best regards,
danisoff
I have already done all of the aforementioned steps, except the documents settings. I replaced one of my hard drives a few months back and it included my documents folder so I am not able to access it in any way. However the game has run successfully without said folder a few times but only started this problem recently.
Have you tried your luck with EA support? Did they tell you anything?
Best regards,
danisoff
They were basically zero help as they immediately sent me here.
Honestly, I don't have anything more to recommend except to reinstall your EA app. I have tried searching online for more troubleshooting steps, but there is nothing new I can find. Is your status set to "online" when entering the game?
I also have to tell you that if your progress is being restarted every time that only EA support can provide you with the assistance on that part.
Best regards,
danisoff
Thanks for the help, hopefully I'll find a way to fix it myself or EA will get back to me with the solution.
