Community Admin@Morty_BagginsIt sounds like the China Rising code was invalid or used, but support should be able to determine this for you and advise as appropriate.
How did you run into issues trying to reach support? What method did you try and what region are you in?
Does swapping region in the top left of the screen have any effect? Do you get any error messages?
Thanks.
Hi David, thanks for the speedy reply.
The code that was legitimately bought for me is the same single code for both BF4 + China Rising. It worked for activation of the basic Bf4 game, and therefore obviously not invalid or previously used.
Both phone and live chat have yielded nothing other than being left on permanent hold, and EA/Origin have no customer support email accessible (none that I can find anyway), for any kind of persistent, logged communication. Aside from the still-bugged gameplay and the invasive and unwieldy Origin interface, this is the primary source of my frustration.
Your last points/suggestions are ambiguous and vague, and I would need some context and clarity before I can follow this course of action. I have not tried swapping the region, but will do so next. Although I see your logic, I suspect it will do nothing though. Can you please clarify with instruction steps where/when/what and at which page/program/point I should do this, and to what region should I change it to? Thanks (I am in Western Europe).
I get lots of error messages. The entire Origin experience is terrible. None of them however occur in relation to trying to access my China Rising content. When attempting to enter a CR server, I am simply up-sold Bf4 premium and the China Rising content that I already own the licence for. When I go to the store to download the CR content, I am told to cough up cc/paypal details, with no option to enter my code.
Thanks again for your help.
Community AdminSorry, to clarify I meant swapping the currently set region by clicking the flag icon in the top left of the page. In some cases this can help users find more appropriate contact options, especially if the site has thinks you're in a region other than your actual one.
For error messages I was wondering if you received any when attempting to make contact, but that doesn't appear to be the case.
With the FIFA launch contact times have increased, but you should eventually be able to get through. Do you get any estimated wait times?
It's probably not a browser issue, but just to check, can you try using a different browser to try creating a Live Chat and see if you encounter the issue again?
Thank you.
Hi David,
Thank you for clarifying that you meant to try the region settings on the EA help website. I did wonder if you referring to my BF/Origin settings as the code may have been region dependent, though of course that would mean that the BF basic game would not have downloaded in the first place. I will try your suggestion, though as I have access to the various chat/call support options, I suspect there are none more available to me. I will try installing another browser, but I suspect this will get me nowhere. It's worth a shot though of course.
There have been no error messages while attempting live chat. Wait times have been 5-20 mins for example, but I have waited for up to 2 or more hours at a time with no answer. After researching this online, this mirrors the experiences of many others that have been let down by EA's live chat help - unacceptable wait times, and those that do finally get through find themselves being given the runaround by call-center staff in India, with suggestions such as 'have you tried turning it off and on again?' or 'have you cleared you cache and cookies?'.... etc.
I am extremely disappointed (yet not surprised) at the lack of customer support email. A persistent and permanent communication avenue such as email is by far the most convenient and efficient way to move forward with such issues, and unless you can point me towards a direct email address, it leaves me to conclude that EA are taking and evasive stance towards customer satisfaction. Or to all the kids out there that might read this - we are being 'longed-off'.
So, please can you confirm for me - Is there an email for EA/Origin customer support? Or am I indeed resigned to having my patience tested with the live chat lottery?
I have been led to believe that EA were supposed to be making a concerted effort to win back customer confidence after having the honour of being voted 'the worlds worst company' for two years running. It appears that for all the efforts made, none have been directed to where it counts - ie looking after existing customers concerns. I am familiar with quite a few companies that have a 'rotating door' approach to customers, and it never lasts long.
This thread is a prime example. Not taking anything away from your good self and the the speedy help you have given my thus far of course, as I have no idea what authority, powers or access you have with regards to customer accounts (I suspect none?), but in the time it has taken both of us just to get this far alone, I could have emailed someone, somewhere at EA, and have them fix the issue. Instead it has already taken much more man hours than necessary, let alone the time I have wasted waiting for the elusive call center/chat employees to resolve my issue.
I hope this feedback finds it's way somewhere worthwhile, and thank you again for your suggestions. I will let you know how I get on.
Thanks again.
