Many of our BF4 servers are right now under a DDOS attack!
Result is that servers are either fully crashing, stuck like in a frozen state or instantly just dumping a large segment of all players active on the server, so going instant from like a full 64 player game and then bang, only 5-8 players remain in the active game round.
And in worst case, the server just remains in a chronic frozen state and then no longer reachable, neither by owner/admins or players.
We absolutely need EA/DICE professionals to look into getting this stopped ASAP!
The online EA Support group are not competent to handle our tickets that we raise regarding this, as the root cause is not getting fixed and that support staff do not have the technical insights required or the access to get to the server end of things fixed for us here.
Relevant EA folks can contact me for my own server name/details (or look it up in your own internal registry for CyberDyme rented BF servers on the PlayStation platform), but here is a list just of the most recent BF4 Server Crash events on one of our servers:
Server Crashes on Friday 10 February 2023:
Crash 20:28 CET
Crash 20:50 CET
Crash 21:10 CET
Crash 21:33 CET
Crash 21:57 CET
Crash 22:32 CET
I trust you understand that this is not an acceptable state or customer experience.
Players active on the server when this sudden DDOS Attack/Crash happens will typically experience that all gameplay on the screen gets into a frozen state and nothing moves. If they go to the Options screen to check for the performance metrics, then this is what they typically see:
So the network connection is perfectly fine for them and working as supposed to locally and to their internet ISP. But the BF4 server itself has stopped responding to any of the connected BF4 players/the connected clients. As illustarted by the screenshot here above. Suddenly showing a latency to the server of 50+ seconds! And this is the case for ALL the connected players.
Typically the server then ends up fully crashing and everybody are kicked off the server and server is empty and all can join a few seconds later again. Or near all players are dumped by the server, but maybe 4-7 players are left still on it, and they then can suddenly start moving again and all a-pear back to ‘normal’.
And this then goes fine until again next DDOS attack is being placed onto the server hosting party here for EA/DICE.
And the BF4 game servers on that IP segment is then again all coming crashing down or going into the permanent frozen state.
EA really needs to step up and do something seriously about this!
Its not something new. And most of us renting servers have all experienced this from time to time.
But it has become more and more frequent and to the state now absolutely not acceptable anymore in any way or form.
Are Electronic Arts serious about rectifying servers being attacked by hackers, and pursuing them to the extend of what the law permits?
So far, it appears as nothing is being done from EA's side.
Servers still being DDOS attacked 24/7.
Crashes confirmed so far:
Server Crashes Confirmed on Friday 10 February 2023:
Crash 20:28 CET
Crash 20:50 CET
Crash 21:10 CET
Crash 21:33 CET
Crash 21:57 CET
Crash 22:32 CET
Crash 22:57 CET
Server Crashes Confirmed on Saturday 11 February 2023:
Crash 02:07 CET
Crash 10:33 CET
Crash 13:30 CET
Server Crashes Confirmed on Sunday 12 February 2023:
Crash 22:12 CET
Crash 22:55 CET
And yes, these are confirmed to be crashes caused by deliberate DDOS attacks onto the server.
Physical and factual threats have been forwarded to the server admin team.
Even with an empty server, the server performance tacos are permanent showing in red, top right.
Waiting for EA to respond and take action please...!
