Many of our BF4 servers are right now under a DDOS attack!
Result is that servers are either fully crashing, stuck like in a frozen state or instantly just dumping a large segment of all players active on the server, so going instant from like a full 64 player game and then bang, only 5-8 players remain in the active game round.
And in worst case, the server just remains in a chronic frozen state and then no longer reachable, neither by owner/admins or players.
We absolutely need EA/DICE professionals to look into getting this stopped ASAP!
The online EA Support group are not competent to handle our tickets that we raise regarding this, as the root cause is not getting fixed and that support staff do not have the technical insights required or the access to get to the server end of things fixed for us here.
Relevant EA folks can contact me for my own server name/details (or look it up in your own internal registry for CyberDyme rented BF servers on the PlayStation platform), but here is a list just of the most recent BF4 Server Crash events on one of our servers:
Server Crashes on Friday 10 February 2023:
Crash 20:28 CET
Crash 20:50 CET
Crash 21:10 CET
Crash 21:33 CET
Crash 21:57 CET
Crash 22:32 CET
I trust you understand that this is not an acceptable state or customer experience.
Very intriguing @GODSGRAV3 ,
As we are then having the same bad state across our servers!
Because here some of the insights I also have digged out, after great and keen help also from the server hosting partner that EA uses for the PlayStation environment here in Europe. We have sat up 'live' direct measure and tracking 24/7 of my own local Playstation4 and its direct internet line linkage to the physical server box at the BF4 server hosting company (i3D.net here in Europe) and they had similar trackers sat up on their BF4 server box.
So here we have hard evidence and proof that at absolutely no time ever, did we have even one single package lost between the two entities in their communication with each other. Not one single line fault or disconnect. And this setup we ran for 3+ days. All perfect, clean and complete. Not one single bleep on the line or on the server or on my PS4 ever!
And still. The BF4 game server provided the message back to me, that the user had lost the connection to the EA Game Server. All despite this was physically and technically not correct, as I had still direct line connection with the test application and so did the test application on the server hosting side. The server hosting company/tech team could confirm the same thing from their end. And their server was still fully visible and connectable from my end also! And we never had any lost line or data package the entire time. Consistent latency from me to server in around 18-22ms throughout the entire period.
i3D.net could therefore conclude that all from my end and to them was in absolute mint condition and never a single fault observed. Similar on their end, the server setup and its connection to us via the internet was absolutely working as intended and thereby fully fulfilling what they are asked by EA to provide of BF4 server hosting service to the internet. But that their BF4 server instance on their box was indeed at times getting a signal from the EA's own backend system to drop the attached players. So they hinted towards it was on EA's side and something entirely going bad in the interactions between the hosted servers in the server park and the control/interfaces they have with EA's backend (aka managing the user directories, granting access or not, etc). (I guess this is what you refer to as BLAZE?).
They acknowledged this was something they had to get fixed in the environment between EA and themselves and nothing we could do anything about on the users side and our connectivity to the game server itself with this hosting partner.
From what you share here @GODSGRAV3 , you then consider that the root cause is due to aka DDOS/script attacks on EA's internal backend (BLAZE?) that controls the user access to the external hosted game servers?
Our servers are brought to their knees and our thousands of regular gamers are getting more and more disappointed by the day this is allowed to carry on by EA. (aka we have 50,000+ favs on our server and normally its literally running full 24/7 with 64 gamers at all times).
EA BF4 Servers still crashing on hourly basis here in Europe!
And still no response from EA Support and no tangible effort being executed by their tech support team to get it fixed.
So despite having loyally spent 7+ years to pay big money to EA to rent servers from them, nothing is being done so far in past 3 weeks since raising multiple support tickets to get the servers back online and available for actually playing on them.
We have 50,000+ favs on the server so literally thousands of EA customers right now who do not have access to what they paid for.
@GODSGRAV3 @CyberDyme @DavlosREE
Good morning Gents,
I am experiencing the same issue except I am able to maintain 42/64 with (4) in the queue. However, I noticed that my primary server screen is stuck which concludes the durango-Monkey.Sparta
The server is not either aware or does not care about the underlying issue. My second server is fine with no problems to be owd if you ask me. I have tried everything I could think of including speaking to EA on the chat but nothing on their part is being done. I have attached some pictures for you to see. I have had this server for almost 2 years going strong and never had this issue in the past. My buddies in Germany and Brazil have a high latency that goes beyond triple digits at times.
Heads up that I've merged some threads about this problem together to compile the reports.
BF4 servers have been nonstop crashing here today Monday, every 20-30 minutes.
We pay for the server rental 24/7.
But no meaningful gaming have been possible.
When will EA do something tangible about this...?
