Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Approved

Crashing Either Immediately or within 2 minutes of any match.

Hello,

Begining today, the game has failed completely, as per the Subject "Crashing Either Immediately or within 2 minutes of any match.".

Right now the Test Range works, Campaign I did not care to test, and Multiplayer has the subject issue.  Today I have had no windows updates, as it is disabled.  No firewall or virus scanner is running on this PC, and not the Windows firewall either.

Steps Taken.

1. Reinstalled browser and plugin.  Still gave errors, then stops and lets me click to play a match.

2. Reinstalled punkbuster and updated it, per other threads advise.

3. Updated video drivers.

4. Verified DX and MS Redis were up to date.

5. Played full screen and other video options, per the suggestion of some.

6. x86 and x64 both tested.

7. Tested Test Range again, no issues.

8. Loading probably 30 games by this point, empty or full servers.  Issue was more pronounced on servers already in a game, i.e crash occurred within 30 seconds.  New games or no people servers sometimes lasted up to a minute.

9. Reinstall and Redownloaded game (took approx. 1 hour)

10. 1, 2, & 6  were done again, after issue was reconfirmed happening.

11. Issue is also worse now.  Most times even clicking on Deploy now will crash, whereas before I had the 30 seconds of gameplay.  Tested maybe 10 times further.

12. Though not mentioned above, at least 6-10 reboots were performed.  I did not count them.

13. Now having read the better part of the forums, trying the above and researching, I am going to sleep.

My frustration at this, considering all was working yesterday since Beta/launch, other than the occassional crash or 30, can not be emphasized enough. Before, this games issues were merely a hinderance at times, and a loss of gains from one match.

Now, quite literally, it is unplayable.  Hopefully tomorrow will have some hotfix or something, or at the least, more information.

Lastly, I did not do a screen capture of my second monitor; due to annoyance mostly.  However, it should be noted there was an error from Battlelog, before it said "Leaving Game."  Unlike the past though, it appeared very briefly.  So much so I considered the screen capture to even read it, as it disappears almost immediately, and switches to the exitting message.  I see the red error, and it vanishes, without me being able to read any of it.

Two things should be learned from that alone.  

1. The game not giving a sufficient error message that can be seen, without being recorded, is worthless.  If such is now be design, revert it.  I imagine not, but people don't like long errors, but less than ".2" seconds is not enough to even try to read it.

2.  Error messages that are displayed in a web browser, and not historically logged and accessible in that browser, is equally worthless.  The game may generate a file that I can provide to you to learn more from, however, quite frankly, I don't work for you, and that to me is work.  I expect it to give me a message to paste here, that is easily found.   I am not being paid to perform beta testing, as this post indeed is, to find you error messages from other programs/diagnostic utilities/Windows Error Reporting.  Either build a utility in it to do this, or in the browser, but if I cant even see an error message any more to do my own lite troubleshooting for myself, without what I am going to call "Severe Investigative Measures"(time consuming) then it is a waste of time.  As such, that is a recommended feature, so that I and others can at least google or search for our errors on this forum.

I will try again tomorrow, briefly though, and without the 5 hours of my time.  Maybe some have the same error message, and will provide the capture, which I imagine will be beneficial.  I tried the solution from the other solved post, which helped naught.

Other info:

OS: Windows 8.1, however have been running it for a month.

No Firewall, all disabled.

No Virus scanner.

Teamviewer was running, but tested without it (has been seen to cause issues at times)

Teamspeak was always running.

Steam

Origin

Otherwise, just generic windows services.

Intel 6 core I7 Socket 2011, 500$ processor, cant remember the model but that should narrow it down, as only 1 I think fits that.

32GB Corsair Dominator 2400

2 SSD, RAID Striped, Samung 820(?) 256GB

Radeon 7870 Ghz Edition, Sapphire.

Browser was always Chrome.  Tried IE, but it wouldn't even install said plugin.

Please forgive the sarcasm, but 5 hours more of work today was not anticipated when I got home just wanting to play a game.

Thanks for your time and assistance.

24 Replies