DESERT GOLD SKIN NOT IN BATTLEPACKS

I fell into the trap of opening up way to too many battlepacks last night... again! Im gonna be calling up ea and looking to take this further, theres no way i can open up a total of 40 superior battlepacks and not get this skin, overall this is quite a shame as i actually think the game itself is in a great place, not paying for any more battlepacks as if this can happen once it can happen again, u * up dice!

@lmSerenityy

Can't explain how the Bug exactly was going on, and why it was so rare!

But good NEWS!

We got a post on twitter today, that says:
Update, DESERT GOLD Skin Bug fixed. So, now it should be fair/possible to get it via Battlepacks!
Good luck to all 🙂

Greets,
Travis

( PleaseLeave XP and accept it as Solution if it helped you) Thanks

Thanks travis, is this from dice?

Wow now I have no Microsoft money and scrapped all my gun skins I've unlocked and have absolutely nothing. Not too mention money down the drain and all this was in the pursuit of something that wasn't there. I guess. No way I'm just starting from scratch I expect to be compensated or expect a call from my lawyers ea

For all those who bought Battlepacks with real money, nobody said you need to spend real money for it!

Greets,
Travis

Dude are you serios? "buy battlepacks to win bla bla.." false advertising says something  to you? if you sale the chance to win something that WAS NOT in there at first sounds like a scam to me

"nobody said you need to spend real money for it" but you are the ones selling and promoting  the bugged battlepacks ?!?!?  , of course you have to back up the ones that feeds you but they did a mistake  you know it and they know it so stop the bs give us real answers real solutions plz

Ofc we need use real money @Its_Travis_199! There is no other way, i used all of my scraps never got (from 211 Battlepacks ).
I recycled all bonuses and duplicates.
And bought all superior battlepacks possible with my scraps and of course I did not get it.
So do not say we dont need use real money to get it!

And its not resolved...

@SpawnHere

Everyone can feel free to use real money or not.
So as i said, nobody told you to do that.

For sure if you want that Skin and you have no Scraps anymore so you can buy Battlepacks with real money!(but its your choose)

Sry. i can't change how it is/was!

Greets,
Travis

I feel so screwed I can't even enjoy playing I contacted got worse run around plus a head ache then got referred to the * forums feel so robbed it's upsetting

Transcript of your chat
OC

Origin Help Center <[edit: email address removed]>
Thu 1/5/2017 5:26 AM
To:
[edit: email address removed];
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General Info
Chat start time Jan 5, 2017 4:33:31 AM EST
Chat end time Jan 5, 2017 5:25:48 AM EST
Duration (actual chatting time) 00:52:17
Operator Supervisor
Chat Transcript
info: Your approximate wait time is 0 minute.
info: You are now ready to chat with Karan.
Karan: Thanks for contacting EA Customer Experience, my name is Karan. How may I assist you today?


you: Hello that's my case number it's unresolved
Karan: Hi, thanks for the case number. I understand that you purchased a battle-pack but you were unable to use it. Is that correct?
you: The packs where bugged
you: I wanted a fair chance at optaining the desert gold skin for the tank but it was reported that it was not possible to get it before the 28th when. The bug was fixed I spent nearly 50$ in hopes of getting that skin and It was not possible even tho it was advertised
Karan: It seems that you are away from the Keyboard, please let me know if we are still connected.
.
you: Now the revision has passed I just wanted re embursment please just would like the battle packs re issued to me I am already upset and sad I got screwed cause the coding was bad and no one got the desert gold skin till bug was fixed and now revision is changed so I am completely out of luck just want my no bugged battle packs I'll take what ever revision I so unhappy I feel ripped off it's really killed
you: Is really killed my mood I barely even wanna play the game anymore I feel connned and ripped off
you: Do you know what I am talking about holiday battlepack revision not ever dropping the tank desert gold skin ? Cause it was bugged and the. It got fixed in the 28th after the fact I had already bought and tried to get I thru battle packs that should have had the chance for it to drop but it didn't cause it was bugged and no one ever got it til after the 28th of December ?
Karan: Hi, I am sorry that you had to face this issue. Actually, we are just the customer service team and we have limited options for support. Well, generally we do not provide support for in-game queries, as the DICE and EA Studio has created a specific Forum page for the players where they can ask such questions with the community members and the community managers. But bear with me one moment while I check from my end if we have any relevant information available on our end at the moment regarding this.
you: I don't want to forum and talk about my problem with others with same problems I want reimbursement of my purchase it was false advertising
you: I'm part of the forum this ain't about gameplay it's about purchase made a revision was put out and it didn't have any chance of dropping advertised content
you: I know this is costumer service I paid a lot of money for game and dlc and microtrans action please don't refer me to forum I want answer I paid money for content that was bugged and I need for that to be fixed I would like to get what I paid for please non bugged battlepacks
you: Can I please chat with your superior
Karan: I do understand what you mean and my intention is only to help you. But the thing is that these packs or any in game content are in the game available for players. We have no available option to add any content or to provide refunds.
you: OK so if "customer service" can't do anything at all for me in this matter where do I go who do I contact ?
you: Already filed a report thru the Xbox store but the purchase was thru game I can't find a dice costumer service
you: Help me get this fixed and worked out I paid for battle packs that where bugged it's all over the internet lacks where bugged so now what ? I am affected by purchase made of your content that was not working properly so what now
Karan: I am sorry but from our end we really don't have the option to add any content. Also, as the purchase is made from The Xbox store, we don't have the option to approve the refund from our end. Adding to this, I consulted my supervisor regarding this and even they shared the same answer. But if you want, I can transfer the chat to them.
you: I have already written out my problem to you guys in so many ways I've repeated my self like 20 times can you answer me yes or no do you even know what I am talking about ? Like for real ?
you: I need to talk to someone who can then yes please
you: Look at my account see my purchase and see the dates on there and please re issue battle packs purchased in December cause I've been ripped off due to false advertising
you: I am thinking now maybe I should just ask for refund of entire game this is all so upsetting I hardly even wanna play the game anymore I was like #50 in the world for gamerscore on Xbox playing this game since all this happened it brought me so much anger and anguish after being ripped off I barely wanna play it anymore honestly
you: It's messed up man
you: I feel so damn dupped invested so much effort and time and money
you: This is all leaving me feeling incredibly stupid and used
Karan: I want to help you, I really do. Just that from our end we don't really have the option to process this request. But I will forward the chat session to my supervisor to see if anything can be done in this regard. Our intention is only to help you and your satisfaction is our primary goal.
you: I am so upset I can't even enjoy the game since this happened

Karan: Please stay connected while I transfer the chat.
you: Yes
info: Please wait while we get this chat session where it needs to go.
info: You are now ready to chat with Supervisor.
you: It's not going well with this satisfaction goal I am just getting more upset repeating my self and not getting f anything done here with you guys just not fixing this issue for me saying nothing can be done
Supervisor: Hello there, You are now chatting with the EA Supervisor "Chandrakant". Please stay connected for couple of minutes, while I go through the earlier chat conversation with Karan
you: OK
Supervisor: If I understood correctly then you are missing "Desert Gold skin tank", right?
you: Never got an answer I am gonna assume kara or any of the advisor haven't a clue what I am even talking about regarding the holiday revision bat
you: Battle packs being bugged I even asked I they knew what I mean and got no reply great job guys really just stellar
you: Yes
Supervisor: No worries please provide me the below mentioned details so that I can take this further for you
Supervisor: email address and gamertag
you: It's was advertised it's was possible to optain but it was not til the 28th when it was fixed my problem is I never got a fair chance to get
you: To get I cause it was bugged right ?
Supervisor: I understand that which is why I need to the details so that I can escalate the issue to our specialists

Contact them maybe they will actually do something I tried I'm not sure they what the problem is customer service just refers you here