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Anonymous's avatar
Anonymous
Not applicable
11 years ago

DirectX Error

In two last weeks every time, when i try to play after 10-15 minutes game crashing with error: DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The device is hung which is tipically caused by issues in the graphics driver or alternatively the application").

I have read about it in this forum, but nothing of possible solutions helped me.

I tried following: reinstall plugin, upgrade/downgrade/reinstall graphic driver, reinstall DirectX, updatet Microsoft.NET framework, tried clean boot, run as administrator game and origin, repaired game in origin, check firewall settings but it's all for nothing. Game still doesn't work.

Please, help me!

battlefield 4

20 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    This theory of help doesn't work. I'm getting the same error and I'm truely happy I didn't buy the game and instead got "Game Time" for free cause this is beyond rediculous.

    http://i61.tinypic.com/116rv60.png
  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    Have you looked in your PC event viewer to see the error source and event id? I could help you hunt down the fix more. I use driver 340.43  and have no issues maybe try a clean install of this driver it is worth a shot.

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    No, I haven't. Let me get on that and I'll update you on the problem.

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    I haven't been able to find any directx related logs in the event finder. Maybe I'm looking in the wrong place?

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    - System

        - Provider
          [ Name] Application Error
        - EventID 1000
          [ Qualifiers] 0
          Level 2       Task 100       Keywords 0x80000000000000     - TimeCreated
          [ SystemTime] 2014-08-14T19:11:57.000000000Z
          EventRecordID 12318       Channel Application       Computer Kyle-PC       Security

    - EventData

          bf4.exe       1.3.2.3825       53a4d82a       unknown       0.0.0.0       00000000       c0000005       000000007e5f0040       136c       01cfb7f38ab5f1b4       C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe       unknown       dbd466f1-23e6-11e4-997f-d0509925b0de
  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    It may not say direct x what you do is go into BF4 let it crash then go into event viewer error area and look at all errors at the time BF4  crashed. Edit....  kk let me look at what you posted.... Edit 2 ok its from the video card driver :/ Ok lets try and fix this puppy 

    Get new video card diver or beta on desktop we need to get you a fully clean install of it after steps below.

    So what I need you to do download CC cleaner the free version and install CC cleaner on your PC.
    http://www.piriform.com/ccleaner/download

    Remove the video card driver using the tools area of CC cleaner then reboot the PC.

    When windows loads it will install a driver thats normal no big issue, once back on desk top then open CC cleaner again.This time go to the registry area and scan for issues , then pick fix selected issues it will give you the choice to do a back up. Then pick fix all selected issues you may have a ton of issues if you never have used this before its normal. Then reboot your PC again and do all the registry steps again until it finds none. Reboot your PC after you do each scan on registry. Once it finds none then move to the next step.

    Now install the video card driver new one or beta

    Next test bf4 if you still have issue ....

    Try repair game or do this step again as the BF4 cfg could be messed up.......

    BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues.

    1- Go to my Documents and remove BF4 folder place it on your Desktop or trash.
    2- Be warned you do have to set up your in game settings again.
    3-Repair BF4
    4- When done go test your game.

    Now test BF4 again

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    Here is the log to the nvidia driver crashing as well

    - System 

  - Provider 

   [ Name]  Display 
 
  - EventID 4101 

   [ Qualifiers]  0 
 
   Level 3 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2014-08-14T19:49:00.000000000Z 
 
   EventRecordID 24242 
 
   Channel System 
 
   Computer Kyle-PC 
 
   Security 
 

- EventData 

   nvlddmkm
  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    Bare with me for a bit, I'll post the progress asap.

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    Alright so I did everything and finally got somewhere when I did the last step to repair the game and delete the battlefield 4 my documents file, then all of a sudden, it crashes again with the same exact error...

    Here is this times error:

    - System 

  - Provider 

   [ Name]  Display 
 
  - EventID 4101 

   [ Qualifiers]  0 
 
   Level 3 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2014-08-14T21:51:25.000000000Z 
 
   EventRecordID 24847 
 
   Channel System 
 
   Computer Kyle-PC 
 
   Security 
 

- EventData 

   nvlddmkm

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