Battlefield 1 crashes
Hello EA Support Team,
I am experiencing a persistent issue with Battlefield 1 where the game crashes silently immediately upon launch (screen goes black for a second and returns to the launcher) since the recent EA Anti-Cheat update. I am launching the game via Steam/EA App on a modern Gigabyte laptop.
Here are my system specifications:
CPU: Intel Core i5-12500H
RAM: 40 GB
OS: Windows 11 (Core Isolation / Memory Integrity is turned OFF)
Laptop Model: GIGABYTE Series
I have already tried the following troubleshooting steps with no success:
Completely reinstalled the game and verified file integrity on Steam.
Fully reinstalled EA Anti-Cheat from the game directory as an Administrator.
Cleared the EA App cache and re-registered the anti-cheat service.
Disabled antivirus/firewall software during launch.
Confirmed that Memory Integrity (Core Isolation) is fully disabled in Windows settings.
Please note that other EA titles, including Battlefield V, Battlefield 6 , and FC 26, run perfectly fine on this exact same system without any crashes. This indicates that the issue is strictly isolated to the recent Battlefield 1 anti-cheat implementation.
The issue seems to be a kernel-level conflict between the EA Anti-Cheat driver and the firmware/Kernel DMA Protection on this specific hardware configuration, causing the game to close silently without generating any error codes.
Could you please investigate this compatibility issue for Gigabyte laptops with 12th-gen Intel processors?
Thank you,