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CloneTrooperCT's avatar
CloneTrooperCT
9 years ago
Solved

DirectX error

Hello,

Since the last patch my game dont work some times and i get this error message: 

DirectX function '''Dx11Renderer::map'' failed with DXGI_ERROR_DEVICE_REMOVED (''The video card has been physically removed from the system, or a driver upgrade for the video card has occured.'') GPU: AMD Radeon R9 200 series Driver 17.3.3

(16.60.2911.1011-17036a-312242E-CrimsonReLive)

 This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also make sure you have a supported graphic card with at least 2GB.

Thats the error. Well i got the last driver version 17.4.1  and the card has 4GB.

So its weird why this error shows that i got driver 17.3.3???

please help me.

thx

battlefield 1
  • INicexixI's avatar
    INicexixI
    9 years ago

    Hey... @CloneTrooperCT

    The first thing that you'll want to do if delete the BF1 folder in your "My Documents" folder because that's where the video settings are. Then try to run BF1. If it runs you are good to go and simply rebind and custom key bindings. 

    If that doesn't work try this fix:  https://www.youtube.com/watch?v=aD6j3xTH-vg&index=75&list=WL


    [Am not working for EA, If is answer good pls give me XP or accept as solution.]


    Thanks for using ANSWERS HQ!

5 Replies

  • sossirb's avatar
    sossirb
    9 years ago

    Hello! @CloneTrooperCT

    First of all see if you´re Driver is properly installed.

    Run Origin as Administrator:
    Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to Properties. Then go to Compatibility tab and check the box next to Run as Admin.

    I would also highly recommend you to try doing a Clean Boot:
    http://help.ea.com/en/article/how-to-clean-boot-your-pc/

    Are you running the latest driver version for your GPU? If not, install it:
    For nVidia graphics cards: http://www.nvidia.com/Download/index.aspx
    For AMD graphics cards: http://support.amd.com/en-us/download

    If you already have the latest driver version for your GPU installed, unistall the driver and re-install it.

    Also, when you have a problem, a Dxdiag is always helpful :D

    Hepful? :D

    I'm not an EA employee so please,
    If I helped you in any way press that "Give XP" button, also, if I fixed/solved your problem click "Accept as Solution" please! Thank you!
    BF3 Lover, DICEvsCOMMUNITY Organizer, BFBC2 Veteran, EA Answers HQ Helper, Best Community Dogtag Holder...

    -SOS Sir.B (Sir_SOS)

  • INicexixI's avatar
    INicexixI
    9 years ago

    Hey... @CloneTrooperCT

    The first thing that you'll want to do if delete the BF1 folder in your "My Documents" folder because that's where the video settings are. Then try to run BF1. If it runs you are good to go and simply rebind and custom key bindings. 

    If that doesn't work try this fix:  https://www.youtube.com/watch?v=aD6j3xTH-vg&index=75&list=WL


    [Am not working for EA, If is answer good pls give me XP or accept as solution.]


    Thanks for using ANSWERS HQ!

  • CloneTrooperCT's avatar
    CloneTrooperCT
    9 years ago

    thx for your information, i got the last driver version and origin Run as Admin. So ill try Clean boot

  • sossirb's avatar
    sossirb
    9 years ago

    Ok, but try to unistall the driver and re-instal it. Please do check if the driver is well installed in its slot

  • Ar_Monster1's avatar
    Ar_Monster1
    7 months ago

    I had a similar problem with FC24 and removing the folder in the "My Documents" folder fixed the problem. 

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