GerraldThanks for contacting EA Customer Experience, my name is Gerrald. How may I assist you today?
youjust contacting again regarding my last issue
youtried a clean boot and still having the same issue
youalso tried another forum solution with no dice
youcrashing every game from direct x device hung error
GerraldHi Mitch, nice meeting you.
youhi there
GerraldCan you tell me more of your concern?
you#10380305 (Battlefield 4/ General Technical Support/ PC)
youDirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG("The application's failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed."). GPU:"NVIDIA Geforce GTX 670", Driver: 33165
GerraldI understand, have you successfully played the game before this issue occured?
youno
yousame issue on BF3
youguess i dont know why i thought it would be different
youall my hardware is fine and I successfully play all other games
GerraldCan I please ask where your game file is located?
youProgram files of my secondary SSD drive
youunder origin games / battlefield 4
GerraldCan you please try to transfer it to your C Drive?
youmy c drive is full
youbest i could do is transfer windows and everything to c
youexcuse me to my d drive
youand run everything off of that
GerraldCan you try to transfer your directed game downloads to C Drive?
GerraldThere might be some issue regarding the file location, let's just try it.
younot asure what that means
youmy c drive has no space available
youits a small ssd with windows on it
GerraldCan you go to your Origin client and go to "Application Settings" then go to Advanced tab.
youokay
youthere
GerraldGo to downloaded games option and change it from the current location to your C Drive.
youit says game installation directory is invalid. please select a different directory
you???
youare you still there
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