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xekvv's avatar
xekvv
Seasoned Newcomer
17 days ago

Battlefield Hardline PS4 "You have lost connection to PSN"

Hello, due to the recent announcement of shutdown I wanted to hop back on Battlefield Hardline on PS4 and clean up some trophies that I still need. Whenever I try to enter multiplayer (or premium or the store) I get the message, "You have lost connection PSN and thus lost your connection to the EA servers". 

Firstly, I have not lost connection to PSN and reading other threads has me thinking this is related to linking accounts. To be quite honest I don't ever remember making an EA account before this one although I might have. When I started playing on consoles again, I played Skate 3 and had to unlink an account from my gamertag that just said something along the lines of "deactivated". Then I linked it to this EA account which I actually use and remember making (mainly for PC games).

I guess this deactivated account held my original Hardline progress (which was probably only a handful of matches). I don't really care about that progress I just want to connect to the game and due to EA deciding to implement an AI chatbot instead of a live chat feature like they used to, I cannot reach an actual human about this issue. Posting here is my last resort and attempt to receive any help from an actual human at EA that could potentially remedy this issue. Thanks.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hey there. There's currently an outage with the PSN. Once that is resolved, you should be good to play again.

  • xekvv's avatar
    xekvv
    Seasoned Newcomer
    17 days ago

    I just reinstalled Battlefield 4 and I was able to connect to official and community servers first try. I've also played Anthem, Garden Warfare, Skate 3 and Madden 22 in the past few months. All worked fine, this problem seems to only affect Hardline, still getting the same error.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Are you still getting the same error now that the PSN outage has recovered?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Thanks for getting back to me. Try the connection troubleshooting steps we have here. Also, if you're using a wireless connection, try switching to a wire. That should be far more stable than wireless.

  • I am facing the same issue, while PSN IS working. There can not be an outage with PSN then everyone wont be able to play.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hey there. It looks like the Hardline servers are still up. Are you still unable to connect? If so, please try these steps to power cycle your equipment:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know what happens. Thanks!