Battlefield Hardline PS4 "You have lost connection to PSN"
Hello, due to the recent announcement of shutdown I wanted to hop back on Battlefield Hardline on PS4 and clean up some trophies that I still need. Whenever I try to enter multiplayer (or premium or the store) I get the message, "You have lost connection PSN and thus lost your connection to the EA servers".
Firstly, I have not lost connection to PSN and reading other threads has me thinking this is related to linking accounts. To be quite honest I don't ever remember making an EA account before this one although I might have. When I started playing on consoles again, I played Skate 3 and had to unlink an account from my gamertag that just said something along the lines of "deactivated". Then I linked it to this EA account which I actually use and remember making (mainly for PC games).
I guess this deactivated account held my original Hardline progress (which was probably only a handful of matches). I don't really care about that progress I just want to connect to the game and due to EA deciding to implement an AI chatbot instead of a live chat feature like they used to, I cannot reach an actual human about this issue. Posting here is my last resort and attempt to receive any help from an actual human at EA that could potentially remedy this issue. Thanks.