[Removed offensive comment - Admin.] You didn´t fix it in BF3!, even tough there were thousands who had the same issue... And making a new bf with the same **bleep**! How dare you ! really, how dare you! ppl are paying for it and by that it should work, without happen to be a PC freak who dig in files and put alil magic in to it and fix it by himself..... SHAME ! we want a soulution and that is now! PS . im not going to by the game, just bcuz of that stupid **bleep**! Windows 8 64-bit 16384MB RAM NVIDIA GeForce GTX 680 2048 MB Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs) and pls dont give me any stupid answers aboutm y rig being to bad for the game !

2-10 minutes into a game my screen goes black for a few seconds and crashes to the desktop with a directx errorDirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung This error was plaguing me for weeks in Battlefield 3 then it just stopped, until starting again just recently in BF3 and the BF4 Beta I have tried:- Underclocking my GPU- Reinstalling BF3 (have not tried BF4 yet)- Disabling cloud storage for BF3 in origin- Clearing the windows 'Temp' folder (Found by typing %temp% into the windows search bar)- Uninstalling, sweeping, and reinstalling several GeForce drivers, from betas to officials- Redownloading and flashing my GPU's BIOS- Running both games in windowed mode Any help would be GREATLY appreciated!!!!

I keep getting this crash/error. [b]"DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG..."[/b]when I log in to BF4 beta. Usually every 5 minutes after a half hour or so of actual BF4 gameplay.SCREENSHOT IMAGE:http://i.imgur.com/prdF9zJ.jpg I already went through many of these forum bug threads and their solutions.Nothing worked.I've tried both upgrading and downgrading the drivers, beta etc, clearing %temp% folder, NVidiA control settings etc etc. And countless more, NOTHING worked.Please, any solution to this?

Hi,I've had the same problem, I found out that it's when I change the "output resolution" on a Windows 7 installation.A quick (and dirty) fix for me was to delete the "PROFSAVE", "PROFSAVE_header" and "PROFSAVE_profile" files from the "My Documents\Battlefield 4\settings" folder.WARNING : it deletes all your custom settings and bring back the tutorial tooltips.After that, it started without problems.Changing the output resolution in game worked, but when the next round started, it stopped working again, when it's unchanged at 100%, everything is OK.EDIT : it is NOT related to the output resolution but some other configuration settings, I'm investigating to see if I can figure out which one.

1. A WORKAROUND ISN"T A FIX!!!!! FIX THE DAMN GAME. These are just random ideas that don't work. Why should I have to lower my game settings when my hardware is good enough to play it at ultra. This is a poor game design.2. I am surprised there isn't a lawsuit against EA for this crap. I have talked to 5 EA "advisers" that all give me these stupid workaround ideas. This error is prevalent among many users. I doubt that that many peoples computers have issues. 3. Quit treating us like we are ignorant by posting links to other forums. If we are on a forum we probably searched for answers beforehand. 4. POST A SOLUTION NOT A BULL**** WORKAROUND5.Here is just some of what I have tried so far that doesn't work.1. Lowered core clock and core volatage2. Set AFFINITY to first two CPU processors3. Clean boot4. 50mghz refresh rate playing in windowed mode5. updated all drivers6. Uninstalling, sweeping, and reinstalling several GeForce drivers, from betas to officials7. Disabled origin in-game8. Tried playing on lowest graphics settings9. Reinstalling BF410. Disabling cloud storage for BF4 in origin11. reinstalling directx12. and others I am not taking the time to think of

A lot of DirectX errors loading the game in Battlefield 4 like this:--------------------------- DirectX Error --------------------------- DirectX function "device->CreateTexture1D( &texDesc1d, desc.subResourceCount != 0 ? reinterpret_cast<const D3D11_SUBRESOURCE_DATA*>(desc.subResourceData) : 0, &texture->m_texture1d)" failed with E_INVALIDARG ("An invalid parameter was passed to the returning function."). GPU: "NVIDIA GeForce GTX 295 ", Driver: 33140 --------------------------- It's on AMD, Nvidia, with all drivers (latest beta included), on functions "CreateTexture1D", "CreateTexture2D", "CreateBuffer", etc... Still waiting for a fix.

DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

374 Replies

Anonymous
12 years ago
1. A WORKAROUND ISN"T A FIX!!!!! FIX THE DAMN GAME. These are just random ideas that don't work. Why should I have to lower my game settings when my hardware is good enough to play it at ultra. This is a poor game design.
2. I am surprised there isn't a lawsuit against EA for this crap. I have talked to 5 EA "advisers" that all give me these stupid workaround ideas. This error is prevalent among many users. I doubt that that many peoples computers have issues.
3. Quit treating us like we are ignorant by posting links to other forums. If we are on a forum we probably searched for answers beforehand.
4. POST A SOLUTION NOT A BULL**** WORKAROUND
5.Here is just some of what I have tried so far that doesn't work.
1. Lowered core clock and core volatage
2. Set AFFINITY to first two CPU processors
3. Clean boot
4. 50mghz refresh rate playing in windowed mode
5. updated all drivers
6. Uninstalling, sweeping, and reinstalling several GeForce drivers, from betas to officials
7. Disabled origin in-game
8. Tried playing on lowest graphics settings
9. Reinstalling BF4
10. Disabling cloud storage for BF4 in origin
11. reinstalling directx
12. and others I am not taking the time to think of
Anonymous
12 years ago
This dude has pretty much said it in a nut shell. I've spent more time troubleshooting than I have playing. Still no fix. Only "work arounds" I have, or others have found. EA you need to seriously address this. Make a statement, say something so we know you have at least considered fixing the problem. Oh, wait you probably can't type because your fingers are so tired from counting all your un-happy customer's money. Great business you are running there. I've said it in previous posts, CoD is just a few more days away, Go Activision.
Anonymous
12 years ago
Mgabbert12 pretty much hit the nail on the head. We're frustrated and tired of this **bleep**. You're treating us like imbeciles. It's like you guys saw all the vast amounts of pre-orders and didn't even test the **bleep**ing game? Right now, this is not worth $70 ...it's a half-assed beta. We want to see a SOLUTION dammit! I pre-ordered back in March for christ sakes! Seems like that's plenty of time to fix whatever needs to be fixed!!! I've been loyal to you guys man...but **bleep** that now.
Djakebar
12 years ago
Using 1 Titan with GPU Tweak (Asus) - Resolved my problem by turning up the Frame Rate Target (FPS) to 100 via my GPU Tweak, surprisingly it has stabilized the error device hang-up "for now"... IG so far 1 hour with no hickups. All settings on Ultra AND Fullscreen, Refresh at 60Hz. Worked for me, hoping it helps someone else!
Anonymous
12 years ago
Here is one solution that worked for me (ATI 6900) - the same should apply for Nvidia, just get the latest driver:
1) Download latest Catalyst drivers from www.amd.com (Should be version 13.9 or higher) - *don't install*.
2) Download Treexy Driver Fusion (http://treexy.com/products/driver-fusion) 1.7.0 and install it
3) Uninstall current Catalyst drivers through the Control Panel and *reboot* your PC
4) You should be reverted back to good old VGA. Now, fire up Driver Fusion and click "Maintenance"->"Driver Family"->[x] AMD (Swap with Nvidia if thats your card)->"Details" (Bottom)
5) Ensure all the files in the list are selected and click "Delete" (Bottom). Wait for the process to complete and then *reboot* your PC again.
6) Repeat step 4, this time the list should be empty - if not; repeat 5 and 6 until all files are removed otherwise if the list is empty continue to 7...
7) Navigate to where you downloaded the Catalyst drivers and run the exe file. It will extract the files to a folder (E.g. C:\amd\[...etc]) and start it's setup program. Run through the setup (It might say "Setup completed with Warnings" at the end - ignore this, it's fine)
8) Click [Finish] - *reboot* once more.
9) Fire up BattleField and see if all is well...
* One other note. Ensure your PC is connected to the mains and not a consumer grade UPS - most of the consumer UPS's will not deliver sufficent power (beep horribly usually) when your system ramps up demand (which Battlefield will cause it to do).
Hope it helps.
Anonymous
12 years ago
You are now ready to chat with Ronnel.
RonnelThanks for contacting EA Customer Experience, my name is Ronnel. How may I assist you today?
you10384728
you10384491
youreference numbers ^^
RonnelI understand.
May I have your name and email please?
youmitch gabbert
you[edit: email address removed]
youDirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG("The application's failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed."). GPU:"NVIDIA Geforce GTX 670", Driver: 33165
youI would like to know something is being done to fix this problem ^^ Otherwise I would like my money back. This is my six time contacting
yousixth*
RonnelThanks, Mitch
youThe following is just some of the things I have tried
you1. Lowered core clock and core volatage 2. Set AFFINITY to first two CPU processors 3. Clean boot 4. 50mghz refresh rate playing in windowed mode 5. updated all drivers 6. Uninstalling, sweeping, and reinstalling several GeForce drivers, from betas to officials 7. Disabled origin in-game 8. Tried playing on lowest graphics settings 9. Reinstalling BF4 10. Disabling cloud storage for BF4 in origin 11. reinstalling directx 12. and others I am not taking the time to think of
RonnelFor verification purposes, please provide me the answer to the "Secret Question" in your Origin account
youluey
RonnelThank you
RonnelSo, this is about the freezing issue in Battlefield 4, correct?
youyes the directxfunction errror
youi have been on many forums and I see a ton of people having this issue
youand there is nothing wrong with my computer
youi spent 120 bucks on the game i just want it to work or I would like a refund
RonnelIs it crashing upon starting up the game or while you are in the game?
youwhile i am in the game
youat random intervals
youwith no real method to it
youi just got kicked off after about 15 minutes
RonnelI need to see the specs of your PC, there's a file that I need you to send to me and I'll give you the steps to do it.
RonnelFirst, please follow these steps to get the DxDiag:https://help.ea.com/article/how-to-gather-dxdiag-information
youcan i paste it on here
RonnelNo
RonnelOnce you have saved the DxDiag, please send it to us.
Here is how to send a file to us: https://help.ea.com/article/how-to-attach-a-file-to-your-ea-help-ticket
RonnelUse this Case: 10407280
youasslrtight one sex
youone sec*
RonnelOk
youalright its up there
RonnelThanks, let me just check
RonnelOk, I just need you to send one more file to us
RonnelPlease follow these steps to get your MSinfo file and send it to us:

Press Windows Key + R.
Type MSInfo32 and press Enter.
In the MSInfo diagnostic window, click File, then Export.
When the Export As window appears, choose Desktop.
Name the file "MSInfo" and click Save.
youalright done deal
RonnelThank you
RonnelWe are going to need a higher Level of Support to further help you with this issue.
RonnelI can either give you a phone number to call or I can have one of our Specialists contact you via email. Which would you prefer?

Hopefully more info to fall soon once I talk to this "Specialist"

It has been a few hours and still no email from the SPECIALISTS at EA!
Anonymous
12 years ago
Why should we have to down clock our gpu's/cpu's, its a error originating from battlefield 3. clearly a engine problem.... why do we pay 40 quid for EA to make up work arounds because they don't know how to fix it
Anonymous
12 years ago
I hope more people read this, I'm haveing the same problem and pretty much tried that exact list of options.
It is ridicoulus and I seriously think of starting a permanend EA boycott.
Anonymous
12 years ago
Same problems here and installing latest drivers and those other workaround tips didn't work for me! I want a patch that makes this game playable and I want it fast! I paid 60€ for a game I can't play right now and since I am not the only one that has those problems I can assume that it ain't my fault that this game doesn't work.
Win 7 64 bit
8GB Ram
nVidia GeForce GTX 650 Ti (driver 331.65)
Intel(R) Core(TM) i5-3450 CPU @ 3.10 GHz
Greetings
ShroudFromWish
12 years ago
@idrinkwhatibrew wrote:
If you download the settings editor http://battlefield.realmware.co.uk/settings-editor/ like I stated you can do all your settings from out of the game.
"UNABLE TO LOAD SETTINGS FILE. PLEASE TRY AGAIN" ..... because I don't have a settings folder.....haven't been able to play to adjust settings yet.
Maybe somebody could send me theirs and I can use it to adjust the refresh and play FINALLY !!!!!!!!!

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DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

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