well i've done the uotrace thing, but it seems like you've removed the "My Cases" section I'm supposed to submit the files to, so here they are.
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst Wireless_Broadband_Router.home 192.168.1.1 1 1ms 2ms 0% 101 / 101 0ms / 40ms L100.LSANCA-VFTTP-92.verizon-gni.173.51.43.1 2 179ms 140ms 0% 100 / 101 28ms / 273ms G0-10-4-0.LSANCA-LCR-22.verizon-g130.81.189.244 3 170ms 139ms 0% 101 / 101 35ms / 286ms so-4-1-0-0.LAX01-BB-RTR2.verizon-130.81.151.248 4 172ms 146ms 0% 100 / 101 42ms / 304ms 0.so-6-0-2.XL4.IAD8.ALTER.NET 152.63.0.130 5 253ms 213ms 0% 101 / 101 94ms / 337ms GigabitEthernet5-0-0.GW8.IAD8.ALT152.63.33.97 6 232ms 214ms 0% 101 / 101 121ms / 358ms ea-gw.customer.alter.net 157.130.82.94 7 249ms 211ms 0% 101 / 101 99ms / 360ms fert07-eqx-iad.ea.com 159.153.224.230 8 225ms 222ms 1% 99 / 101 95ms / 398ms meav5-pub.pt.iad.ea.com 159.153.226.105 9 234ms 211ms 0% 100 / 100 108ms / 349ms
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst Wireless_Broadband_Router.home 192.168.1.1 1 1ms 2ms 0% 101 / 101 0ms / 40ms L100.LSANCA-VFTTP-92.verizon-gni.173.51.43.1 2 179ms 140ms 0% 100 / 101 28ms / 273ms G0-10-4-0.LSANCA-LCR-22.verizon-g130.81.189.244 3 170ms 139ms 0% 101 / 101 35ms / 286ms so-4-1-0-0.LAX01-BB-RTR2.verizon-130.81.151.248 4 172ms 146ms 0% 100 / 101 42ms / 304ms 0.so-6-0-2.XL4.IAD8.ALTER.NET 152.63.0.130 5 253ms 213ms 0% 101 / 101 94ms / 337ms GigabitEthernet5-0-0.GW8.IAD8.ALT152.63.33.97 6 232ms 214ms 0% 101 / 101 121ms / 358ms ea-gw.customer.alter.net 157.130.82.94 7 249ms 211ms 0% 101 / 101 99ms / 360ms fert07-eqx-iad.ea.com 159.153.224.230 8 225ms 222ms 1% 99 / 101 95ms / 398ms meav5-pub.pt.iad.ea.com 159.153.226.105 9 234ms 211ms 0% 100 / 100 108ms / 349ms
You are not talking to EA, Answers HQ is a place where users help other users with specific questions. Thus I have nothing to do with "my cases" which you can still find at help.ea.com 🙂
According to your post, EA is having server problems at their fert07 part of their network. This problem will most likely fix itselff, but you might be able to speed things up if you show it to an EA Advisor by going to https://help.ea.com/contact-us
You will have to fill out product, category and platform first. Then your contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to "United States" or something else in the language selector in the bottom for a better result.
But hey, at least the problem is not your fault 🙂
Please accept solutions if they are correct and press the XP button if somebody helped you.
Cheers
-Carbonic
