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Anonymous's avatar
Anonymous
10 years ago
Approved

Double Cross map NVidia GTX780 crash

The game crashes at Double Cross map only with error: DirectX function "GetDeviceRemovedReason" ... DXGI_ERROR_DEVICE_HUNG... see attached Some time after 5 min on map, some time 10, but always cra...
Anonymous's avatar
Anonymous
10 years ago
Approved

Hi,

I have a GV-N780OC-3GD http://www.gigabyte.com/products/product-page.aspx?pid=4621#ov

factory overclocked BASE:954MHz / BOOST:1006 MHz but I have tried to underclock it to standard according to nvidia spec

http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-780/specifications BASE:863MHz / BOOST:900 MHz

This is doesn't help. Only Double Cross is crashes (one of the best BFH maps for my opinion)...

The rest of HW runs at native clock CPU, RAM 2x4GB 1600 MHz

I suspect that game is not tested enough on 144 Hz x FHD resolution...

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
10 years ago

@SGplay

Can you right click and Repair Game in Origin and let us know if that helps. It is possible the game assets for that particular map have become corrupt.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hi,

    I have "Repair Game" and played again on Double Cross map for 23 min until the same crash.

    Took the error log:

    Problem Event Name: APPCRASH
    Application Name: bfh.exe
    Application Version: 1.3.0.8
    Application Timestamp: 5671da09
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.19135
    Fault Module Timestamp: 56a1c9ac
    Exception Code: 887a0006
    Exception Offset: 000000000000965d
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: c0b3
    Additional Information 2: c0b3115a3a26e490f7775641b9175dd0
    Additional Information 3: e0b0
    Additional Information 4: e0b084e2dd67e2da61e5199e4c4bebf6

    Thanks.  

    • EA_Barry's avatar
      EA_Barry
      Icon for Community Manager rankCommunity Manager
      10 years ago

      @SGplay

      Can you try the following and let us know if the steps work:

      • Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
      • Disable Origin in game: Origin, Application settings, Origin in-game, disable Origin in-game
      • Anonymous's avatar
        Anonymous
        10 years ago
        Approved

        Hi,

        sfc /scannow did not find any integrity violations.

        Origin in-game disabled.

        Map crashed after 11 min.

        What next to try?

        Thanks

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