Okay now I understand why EA was (and still is) considered the worst game company for two years in a row. Bad connectivity issues and the worst customer service EVER! I just spent 5 minutes trying to talk to someone who was clearly talking close to the mic so I could not hear him after I told my issue,
Well I hope by writing this someone competent can solve it. I really hope after even the bugged chat did not.
I've been playing battlefield on PC using origin since 2011 trough email 'A'. Then a couple days ago I bought Battlefield 1 on ps4 and now I cannot go online, because it only shows up a message saying 'this account is invalid', After 2 days trying to talk to EA "advisors" I have finally (after several attempts to contact EA people) find out that it is due to the fact that on an attempt to link my primary email 'B' to my older account 'A', I created an account and immediately requested to be DELETED almost a year ago.
Really EA? Does it really take that much to delete a simple account with no games? I need this account deleted ASAP so I can finally play the game that I paid for. It's that simple.
I'm sorry to hear that you have problems with your account. What i would advice you is to contact EA Game Advisor trough the support page? There you can pre-select the topic of account / delete to see if with a logical question to delete the other account and some verification will fix this i'm sure?
https://help.ea.com/en/contact-us/?product=origin
here you can select account support \ delete and text chat. I've already checked and they are available and able to help you with this kind of problem. I hope you can get it fixed!
Thanks for the reply, but again, it never got fixed! All I heard were promises.
I was on the phone with an advisor earlier this week, and on the live chat yesterday. All they had to tell me was that my account is on queue for deleting and will be deleted ASAP. My account is on the queue for MONTHS! so how am I supposed to believe they are going to delete immediately?
All I need is that account be deleted so I can change my primary email to that one and finally play the game. It is not nice purchasing a game and have to wait more that a week (so far) so people can delete a simple account. I'm really frustrated an probably won't buy EA games so soon.
DICE TeamHey @schuzstfflHC, sorry to hear about the experience you had with EA support.
I will be sending you a PM around your case.
Thank you!
/Atic
