error code [ref. #10049]

Hi shanckgaming,

For assistance with this issue you'll need to speak to a Game Advisor. 

You can contact support by following the steps below:

• Click on the following link: https://help.ea.com/contact-us
• Make sure you are logged in (top right corner)
• Click on the blue button "Contact a Game Advisor"
• Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
• Select the type of issue and the platform you play on, and click on "Find Solutions".
• Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
• Select a contact option. Note that you may get different contact options depending on your country.

Thanks

EAGuy

This didnt help me. I got told i would recieve an e-mail form a teir 3, and got nothing. 
yes i checked my junk folder.

what is this error because pre-paid credit cards are not associated with a bank like a presonal CC is. 
how am i getting a, [ref.#10049] bank error code. ?

SAme. there goes my **bleep**ing buy. THANKS EA

Same problem. Come EA/bioware/Origin get this fixed please. I wiah to buy but can't.

Yeah, same here. Wanted to get Cities of Tomorrow.

same error here...so ea dosnt want to make money?

i have tried this so many times and it charges the tax on my card but not the product and it says error 10049 the purchase could not be completed and please dont tell me to go to your stupid **bleep**ing ea help site and talk to and advisor becuase i have done that so many times and the answers i get are complete bull**bleep** and have nothing to do with my topic. if anyone was able to fix this error please tell me ASAP

yea im getting the same error, i just wanto buy sims, like come one just TAKE MY MONEY!!!

Guys i had this problem, but now i made it! :D  YOU just need to change the location from where you are right now to where the credit card is!