For this you will need to contact Origin/EA support they will gladly help you whit this problem https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here
I can't find the button "I still need help" nor the live chat button.
Try this. It might sort you out.
-Reinstall DirectX.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
2:Find file named DXSETUP.exe and double click it (while connected to the internet). Install it. It should update your DirectX install.
3: You might need to reboot computer first.
4: try to launch game.
