Forum Discussion

Paselli's avatar
11 years ago

Game Crashing on PC

So, I am still having crashing issues with the game when the map loads. The only why I can temporarily fix this is by deleting my settings folder in BF4. But every time I turn my computer off and try to play the next day I have to delete it again then run the repair ever time......every time. Anyone that has a fix please let a brotha know. Thanks.

2 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Could you please provide us a few details about your hardware specifications? This would help our community to investigate your issue in order to provide workarounds.


    Cheers

    Basti

  • Sorry for the late response

    ------------------
    System Information
    ------------------
    Time of this report: 5/6/2015, 13:53:21
           Machine name: 
       Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
               Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
           System Model: Studio XPS 9100
                   BIOS: Default System BIOS
              Processor: Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz (12 CPUs), ~3.3GHz
                 Memory: 12288MB RAM
    Available OS Memory: 12278MB RAM
              Page File: 2838MB used, 21728MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.03.9600.17415 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
            Sound Tab 4: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: AMD Radeon HD 5900 Series
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon Graphics Processor (0x689C)
               DAC type: Internal DAC(400MHz)
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_1002&DEV_689C&SUBSYS_25421002&REV_00
         Display Memory: 5860 MB
       Dedicated Memory: 2020 MB
          Shared Memory: 3840 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Dell ST2410(Analog)
          Monitor Model: DELL ST2410
             Monitor Id: DELA05B
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: HD15
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1333 (English)
         Driver Version: 14.501.1003.0
            DDI Version: 11
         Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
           Driver Model: WDDM 1.3
    Graphics Preemption: DMA
     Compute Preemption: DMA
               Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
         Power P-states: Not Supported
      Driver Attributes: Final Retail
       Driver Date/Size: 11/20/2014 22:44:20, 1348928 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B71EE2-2BDC-11CF-8776-4805BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x689C
              SubSys ID: 0x25421002
            Revision ID: 0x0000
     Driver Strong Name: oem31.inf:cb0ae414151596c1:ati2mtag_EvergreenH:14.501.1003.0😛ci\ven_1002&dev_689c
         Rank Of Driver: 00DA2001
            Video Accel: ModeMPEG2_A ModeMPEG2_C
            DXVA2 Modes: DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD 
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description: Speakers (Sound Blaster X-Fi Xtreme Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11021007&REV_1000
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: t3.sys
             Driver Version: 6.10.0000.0209 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 5/6/2009 05:34:52, 639512 bytes
                Other Files:
            Driver Provider: CREATIVE
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

                Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10280482&REV_1003
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.03.9600.16384 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 8/22/2013 07:38:21, 395776 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

                Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11021007&REV_1000
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: t3.sys
             Driver Version: 6.10.0000.0209 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 5/6/2009 05:34:52, 639512 bytes
                Other Files:
            Driver Provider: CREATIVE
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

                Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10280482&REV_1003
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.03.9600.16384 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 8/22/2013 07:38:21, 395776 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: t3.sys
             Driver Version: 6.10.0000.0209 (English)
          Driver Attributes: Final Retail
              Date and Size: 5/6/2009 05:34:52, 639512 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

                Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: HdAudio.sys
             Driver Version: 6.03.9600.16384 (English)
          Driver Attributes: Final Retail
              Date and Size: 8/22/2013 07:38:21, 395776 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 0
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: USB Multimedia Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x0027
            FF Driver: n/a

          Device Name: USB Multimedia Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x0027
            FF Driver: n/a

          Device Name: Razer Taipan
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0034
            FF Driver: n/a

          Device Name: USB Multimedia Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x0027
            FF Driver: n/a

          Device Name: Razer Taipan
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0034
            FF Driver: n/a

          Device Name: Microsoft eHome Infrared Transceiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
            FF Driver: n/a

          Device Name: Razer Taipan
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0034
            FF Driver: n/a

          Device Name: Microsoft eHome Infrared Transceiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
            FF Driver: n/a

          Device Name: Razer Taipan
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0034
            FF Driver: n/a

          Device Name: Microsoft eHome Infrared Transceiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
            FF Driver: n/a

          Device Name: Microsoft eHome Infrared Transceiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3A3A
    | Matching Device ID: USB\ROOT_HUB20
    | Service: usbhub
    | Driver: usbhub.sys, 7/24/2014 11:28:38, 419648 bytes
    | Driver: usbd.sys, 5/31/2014 06:07:07, 27480 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Razer Taipan
    | Vendor/Product ID: 0x1532, 0x0034
    | Matching Device ID: HID\VID_1532&PID_0034&MI_01&Col01
    | Upper Filters: rzudd
    | Service: kbdhid
    | Driver: rzudd.sys, 12/30/2014 05:35:54, 177832 bytes
    | Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
    | Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
    | Driver: WdfCoInstaller01009.dll, 6/10/2010 07:11:16, 1721576 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x04CA, 0x0027
    | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
    | Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
    |
    + Microsoft eHome Remote Control Keyboard keys
    | Matching Device ID: HID\IrDeviceV2&Col05
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
    | Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
    |
    + Microsoft eHome MCIR Keyboard
    | Matching Device ID: HID\IrDeviceV2&Col06
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
    | Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
    |
    + Microsoft eHome MCIR 109 Keyboard
    | Matching Device ID: HID\IrDeviceV2&Col07
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
    | Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1532, 0x0034
    | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
    | Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
    |
    + HID-compliant mouse
    | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | Service: mouhid
    | Driver: mouhid.sys, 11/4/2014 02:54:47, 30208 bytes
    | Driver: mouclass.sys, 11/4/2014 15:25:09, 51008 bytes
    |
    + Razer Taipan
    | Vendor/Product ID: 0x1532, 0x0034
    | Matching Device ID: HID\VID_1532&PID_0034&MI_00
    | Upper Filters: rzudd
    | Service: mouhid
    | Driver: rzudd.sys, 12/30/2014 05:35:54, 177832 bytes
    | Driver: mouhid.sys, 11/4/2014 02:54:47, 30208 bytes
    | Driver: mouclass.sys, 11/4/2014 15:25:09, 51008 bytes
    | Driver: WdfCoInstaller01009.dll, 6/10/2010 07:11:16, 1721576 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 1719.9 GB
    Total Space: 1907.4 GB
    File System: NTFS
          Model: ST2000DX001-1CM164

          Drive: I:
          Model: HL-DT-ST DVDRWBD CH20N
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 04:46:35, 164352 bytes

          Drive: H:
          Model: HL-DT-ST DVD+-RW GH50N
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 04:46:35, 164352 bytes

    --------------
    System Devices
    --------------
         Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
    Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_13\3&11583659&0&A2
       Driver: n/a

         Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
    Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_04821028&REV_00\3&11583659&0&E9
       Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.03.9600.17195 (English), 5/31/2014 02:30:09, 37376 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 5/31/2014 06:07:07, 440664 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.17238 (English), 7/24/2014 11:28:38, 419648 bytes

         Name: Intel(R) Chipset QuickData Technology device - 3430
    Device ID: PCI\VEN_8086&DEV_3430&SUBSYS_00008086&REV_13\3&11583659&0&B0
       Driver: n/a

         Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E
    Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_00008086&REV_13\3&11583659&0&38
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 7/24/2014 11:28:35, 280384 bytes

         Name: AMD Radeon HD 5900 Series

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