Game Crashing on PC
So, I am still having crashing issues with the game when the map loads. The only why I can temporarily fix this is by deleting my settings folder in BF4. But every time I turn my computer off and try...
Forum Discussion
Sorry for the late response
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System Information
------------------
Time of this report: 5/6/2015, 13:53:21
Machine name:
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Studio XPS 9100
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 12288MB RAM
Available OS Memory: 12278MB RAM
Page File: 2838MB used, 21728MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon HD 5900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x689C)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_689C&SUBSYS_25421002&REV_00
Display Memory: 5860 MB
Dedicated Memory: 2020 MB
Shared Memory: 3840 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Dell ST2410(Analog)
Monitor Model: DELL ST2410
Monitor Id: DELA05B
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1333 (English)
Driver Version: 14.501.1003.0
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/20/2014 22:44:20, 1348928 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BDC-11CF-8776-4805BEC2C535}
Vendor ID: 0x1002
Device ID: 0x689C
SubSys ID: 0x25421002
Revision ID: 0x0000
Driver Strong Name: oem31.inf:cb0ae414151596c1:ati2mtag_EvergreenH:14.501.1003.0😛ci\ven_1002&dev_689c
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speakers (Sound Blaster X-Fi Xtreme Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11021007&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: t3.sys
Driver Version: 6.10.0000.0209 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/6/2009 05:34:52, 639512 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10280482&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.03.9600.16384 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/22/2013 07:38:21, 395776 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11021007&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: t3.sys
Driver Version: 6.10.0000.0209 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/6/2009 05:34:52, 639512 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10280482&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.03.9600.16384 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/22/2013 07:38:21, 395776 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: t3.sys
Driver Version: 6.10.0000.0209 (English)
Driver Attributes: Final Retail
Date and Size: 5/6/2009 05:34:52, 639512 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.03.9600.16384 (English)
Driver Attributes: Final Retail
Date and Size: 8/22/2013 07:38:21, 395776 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04CA, 0x0027
FF Driver: n/a
Device Name: USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04CA, 0x0027
FF Driver: n/a
Device Name: Razer Taipan
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0034
FF Driver: n/a
Device Name: USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04CA, 0x0027
FF Driver: n/a
Device Name: Razer Taipan
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0034
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: Razer Taipan
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0034
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: Razer Taipan
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0034
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A3A
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 7/24/2014 11:28:38, 419648 bytes
| Driver: usbd.sys, 5/31/2014 06:07:07, 27480 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Razer Taipan
| Vendor/Product ID: 0x1532, 0x0034
| Matching Device ID: HID\VID_1532&PID_0034&MI_01&Col01
| Upper Filters: rzudd
| Service: kbdhid
| Driver: rzudd.sys, 12/30/2014 05:35:54, 177832 bytes
| Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
| Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
| Driver: WdfCoInstaller01009.dll, 6/10/2010 07:11:16, 1721576 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x04CA, 0x0027
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
| Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
|
+ Microsoft eHome Remote Control Keyboard keys
| Matching Device ID: HID\IrDeviceV2&Col05
| Service: kbdhid
| Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
| Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
|
+ Microsoft eHome MCIR Keyboard
| Matching Device ID: HID\IrDeviceV2&Col06
| Service: kbdhid
| Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
| Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
|
+ Microsoft eHome MCIR 109 Keyboard
| Matching Device ID: HID\IrDeviceV2&Col07
| Service: kbdhid
| Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
| Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x0034
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 11/4/2014 02:54:47, 32256 bytes
| Driver: kbdclass.sys, 11/4/2014 15:25:09, 59712 bytes
|
+ HID-compliant mouse
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 11/4/2014 02:54:47, 30208 bytes
| Driver: mouclass.sys, 11/4/2014 15:25:09, 51008 bytes
|
+ Razer Taipan
| Vendor/Product ID: 0x1532, 0x0034
| Matching Device ID: HID\VID_1532&PID_0034&MI_00
| Upper Filters: rzudd
| Service: mouhid
| Driver: rzudd.sys, 12/30/2014 05:35:54, 177832 bytes
| Driver: mouhid.sys, 11/4/2014 02:54:47, 30208 bytes
| Driver: mouclass.sys, 11/4/2014 15:25:09, 51008 bytes
| Driver: WdfCoInstaller01009.dll, 6/10/2010 07:11:16, 1721576 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 1719.9 GB
Total Space: 1907.4 GB
File System: NTFS
Model: ST2000DX001-1CM164
Drive: I:
Model: HL-DT-ST DVDRWBD CH20N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 04:46:35, 164352 bytes
Drive: H:
Model: HL-DT-ST DVD+-RW GH50N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 04:46:35, 164352 bytes
--------------
System Devices
--------------
Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_13\3&11583659&0&A2
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_04821028&REV_00\3&11583659&0&E9
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.03.9600.17195 (English), 5/31/2014 02:30:09, 37376 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 5/31/2014 06:07:07, 440664 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.17238 (English), 7/24/2014 11:28:38, 419648 bytes
Name: Intel(R) Chipset QuickData Technology device - 3430
Device ID: PCI\VEN_8086&DEV_3430&SUBSYS_00008086&REV_13\3&11583659&0&B0
Driver: n/a
Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E
Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_00008086&REV_13\3&11583659&0&38
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 7/24/2014 11:28:35, 280384 bytes
Name: AMD Radeon HD 5900 Series
