Game doesn't install
Hello, I have the same problem from this link https://help.ea.com/article/my-game-downloaded-through-origin-but-will-not-install my game does not install after downloading, I have tried all the ste...
Forum Discussion
Hello gipergosha,
Run/Open the Origin client and Click the My Games tab/button.
Now right click the Battlefield 3 title and select Repair Install.
If there are no repairs required right click the Battlefield 3 title and select Check for Update.
If you've done the above and still can't access Battlefield 3 then follow these instructions below.
Locate the folder C:\Program Files (x86)\Origin Games\Battlefield 3\__Installer
Open the File labled InstallLog.txt
Select all text "Ctrl+A" and Copy "Ctrl+C"
Paste "Ctrl+V" your results in a reply post.
F
Hey Thanks again,
I don't have options like you've mentioned before so i copied the text like you asked me :
****************************************
Install Date: 02/26/0113
17:01:49 Started logging
****************************************
17:01:49 Install Location: C:\Program\
17:01:49 Install Locale: en_US
17:01:49 Initialized installation config.
17:01:49 CommandLine: install -locale en_US -installPath C:\Program Files\Origin Games\Battlefield 3\ -autologging -startmenuIcon=1 -desktopIcon=1 -Opt:InstallPB
17:01:49 OS: Microsoft Windows 7 Home Premium Edition
17:01:49 Data reader initialized.
17:01:49 Data reader config: LOCALE = en_US
17:01:49 Data reader config: INSTALL_LOCATION = C:\Program\
17:01:49 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program
17:01:49 Data reader config: CREATE_DESKTOP_ICON = 1
17:01:49 Data reader config: CREATE_STARTMENU_ICON = 1
17:01:49 Data reader config: InstallPB = 1
17:01:49 Data reader config: 32BIT = 1
17:01:49 Data reader config: 64BIT = 0
17:01:49 Processing EAIN file 'C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\Touchup.dat'.
17:01:49 Installation registry missing. Game not yet installed.
17:01:49 (Config)Studio: EA Games
17:01:49 (Config)Game Name: Battlefield 3
17:01:49 (Config)Display Game Name: Battlefield 3™
17:01:49 Start redistributables install phase
17:01:49 Installing DirectX
17:01:49 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\dxsetup.exe /silent
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\
17:03:33 Process exited with exit code 0.
17:03:33 Successfully installed DirectX runtime.
17:03:33 x86 VC runtime already installed.
17:03:33 Installing PunkBuster
17:03:33 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\punkbuster\redist\pbsvc.exe --install --install-dlls="C:\Program" --i-accept-the-pb-eula --no-prompts --no-display
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\punkbuster\redist\
17:45:52 Process exited with exit code 0.
17:45:52 Successfully installed PunkBuster.
17:45:52 End of redistributables install phase
17:45:52 Setting up uninstall data ...
17:45:52 ERROR: Failed to copy C:\Program\__Installer\Cleanup.exe to C:\Program Files\Common Files\EAInstaller\Battlefield 3\Cleanup.exe.
17:45:52 Failed to install cleanup program
17:45:52 Installer finished with exit code: 2
17:45:52 Shutting down data reader.
****************************************
17:45:52 Stopping install logging
****************************************
ALL_LOCATION = C:\Program\
17:04:19 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program
17:04:19 Data reader config: CREATE_DESKTOP_ICON = 1
17:04:19 Data reader config: CREATE_STARTMENU_ICON = 1
17:04:19 Data reader config: 32BIT = 1
17:04:19 Data reader config: 64BIT = 0
17:04:19 Processing EAIN file 'C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\Touchup.dat'.
17:04:19 Installation registry missing. Game not yet installed.
17:04:19 (Config)Studio: EA Games
17:04:19 (Config)Game Name: Battlefield 3
17:04:19 (Config)Display Game Name: Battlefield 3™
17:04:19 Start redistributables install phase
17:04:19 Installing DirectX
17:04:19 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\dxsetup.exe /silent
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\
17:05:25 Process exited with exit code 0.
17:05:26 Successfully installed DirectX runtime.
17:05:26 x86 VC runtime already installed.
17:05:26 Not Installing PunkBuster
17:05:26 End of redistributables install phase
17:05:26 Setting up uninstall data ...
17:05:26 ERROR: Failed to copy C:\Program\__Installer\Cleanup.exe to C:\Program Files\Common Files\EAInstaller\Battlefield 3\Cleanup.exe.
17:05:26 Failed to install cleanup program
17:05:27 Installer finished with exit code: 2
17:05:27 Shutting down data reader.
****************************************
17:05:27 Stopping install logging
****************************************
****************************************
Install Date: 02/26/0113
17:51:39 Started logging
****************************************
17:51:39 Install Location: C:\Program\
17:51:39 Install Locale: en_US
17:51:39 Initialized installation config.
17:51:39 CommandLine: install -locale en_US -installPath C:\Program Files\Origin Games\Battlefield 3\ -autologging -startmenuIcon=1 -desktopIcon=1
17:51:39 OS: Microsoft Windows 7 Home Premium Edition
17:51:39 Data reader initialized.
17:51:39 Data reader config: LOCALE = en_US
17:51:39 Data reader config: INSTALL_LOCATION = C:\Program\
17:51:39 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program
17:51:39 Data reader config: CREATE_DESKTOP_ICON = 1
17:51:39 Data reader config: CREATE_STARTMENU_ICON = 1
17:51:39 Data reader config: 32BIT = 1
17:51:39 Data reader config: 64BIT = 0
17:51:39 Processing EAIN file 'C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\Touchup.dat'.
17:51:39 Installation registry missing. Game not yet installed.
17:51:39 (Config)Studio: EA Games
17:51:39 (Config)Game Name: Battlefield 3
17:51:39 (Config)Display Game Name: Battlefield 3™
17:51:39 Start redistributables install phase
17:51:39 Installing DirectX
17:51:39 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\dxsetup.exe /silent
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\
17:52:33 Process exited with exit code 0.
17:52:34 Successfully installed DirectX runtime.
17:52:34 x86 VC runtime already installed.
17:52:34 Not Installing PunkBuster
17:52:34 End of redistributables install phase
17:52:34 Setting up uninstall data ...
17:52:34 ERROR: Failed to copy C:\Program\__Installer\Cleanup.exe to C:\Program Files\Common Files\EAInstaller\Battlefield 3\Cleanup.exe.
17:52:34 Failed to install cleanup program
17:52:34 Installer finished with exit code: 2
17:52:34 Shutting down data reader.
****************************************
17:52:34 Stopping install logging
****************************************
****************************************
Install Date: 02/28/0113
11:29:18 Started logging
****************************************
11:29:18 Install Location: C:\Program\
11:29:18 Install Locale: en_US
11:29:18 Initialized installation config.
11:29:18 CommandLine: install -locale en_US -installPath C:\Program Files\Origin Games\Battlefield 3\ -autologging -startmenuIcon=1 -desktopIcon=1
11:29:18 OS: Microsoft Windows 7 Home Premium Edition
11:29:18 Data reader initialized.
11:29:18 Data reader config: LOCALE = en_US
11:29:18 Data reader config: INSTALL_LOCATION = C:\Program\
11:29:18 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program
11:29:18 Data reader config: CREATE_DESKTOP_ICON = 1
11:29:18 Data reader config: CREATE_STARTMENU_ICON = 1
11:29:18 Data reader config: 32BIT = 1
11:29:18 Data reader config: 64BIT = 0
11:29:18 Processing EAIN file 'C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\Touchup.dat'.
11:29:18 Installation registry missing. Game not yet installed.
11:29:18 (Config)Studio: EA Games
11:29:18 (Config)Game Name: Battlefield 3
11:29:18 (Config)Display Game Name: Battlefield 3™
11:29:18 Start redistributables install phase
11:29:18 Installing DirectX
11:29:18 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\dxsetup.exe /silent
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\
11:31:04 Process exited with exit code 0.
11:31:05 Successfully installed DirectX runtime.
11:31:05 x86 VC runtime already installed.
11:31:05 Not Installing PunkBuster
11:31:05 End of redistributables install phase
11:31:05 Setting up uninstall data ...
11:31:05 ERROR: Failed to copy C:\Program\__Installer\Cleanup.exe to C:\Program Files\Common Files\EAInstaller\Battlefield 3\Cleanup.exe.
11:31:05 Failed to install cleanup program
11:31:05 Installer finished with exit code: 2
11:31:05 Shutting down data reader.
****************************************
11:31:05 Stopping install logging
****************************************
Hello gipergosha,
It seems that Setting up uninstall data .. is causing your problem.
Please follow the instructions below.
Download and install the latest Origin client using this link http://www.origin.com/download
Advised you restart your computer system after the Origin client installation is complete.
Find the Origin.exe "C:\Program Files (x86)\Origin\Origin.exe", now right click on the Origin.exe and select "Run as Administrator".
Now in the Origin client click the Origin tab/button located top/left and select Application Settings...
Locate the tickbox/checkbox labeled "Keep game installers after the game has been installed" and untick/uncheck.Find the Battlefield 3 Folder "C:\Program Files (x86)\Origin Games\Battlefield 3".
Delete the Folder labeled "__Installer".
Goto the Origin Games Folder "C:\Program Files (x86)\Origin Games".
Move/Drag the Battlefield 3 Folder onto the Desktop and/or Documents.
The Origin Games Folder "C:\Program Files (x86)\Origin Games" should now have no Battlefield 3 Folder inside.
Exit/Close the Origin client.
Click the Windows Start button and then Control Panel.
Click the Uninstall a Program located under the Programs section.
Find and Select Battlefield 3, click Uninstall.
Complete the Uninstallation process.
Find the Origin.exe "C:\Program Files (x86)\Origin\Origin.exe", now right click on the Origin.exe and select "Run as Administrator".
Now in the Origin client click the My Games tab/button.
Now right click Battlefield 3 and select Download.
When the Battlefield 3 download has started select Pause.
Locate the Battlefield 3 Folder which you had moved/dragged onto the Desktop and/or Documents.
Locate the folder "C:\Program Files (x86)\Origin Games".
Move/Drag the Battlefield 3 Folder into the folder "C:\Program Files (x86)\Origin Games".
If asked to Replace/Overwrite click Yes.
Resume the Download in the Origin client.
The Origin client will have to re-download the"__Installer" folder, everything else is already downloaded.
When the 110MB "__Installer" folder has finished downloading, Battlefield 3 will start the installation process.
Wait for the Battlefield 3 installation to complete.
Done!
You should now be able to Play Battlefield 3.
F
Thanks again, I did all you recommended above but after the game downloads and run installation the installation don't start and opens 2 error window one:
DirectX Setup Error: An internal error occured
( I have the latest DirectX 11)
and another window which opens in a short time after :
Faild to copy file 'C:\Progra~1\origin~1\battle~1\__inst~1\punkbuster\redist\pbs.vc.exe' to 'C:\program\pbsvc.exe error 3' (The system can not find the path specified)
My system is in Russian so I translate it to you.
Next steps?
Hello gipergosha,
Follow the instructions below and post the InstallLog.txt.
Locate the folder C:\Program Files (x86)\Origin Games\Battlefield 3\__Installer
Open the File labled InstallLog.txt
Select all text "Ctrl+A" and Copy "Ctrl+C"
Paste "Ctrl+V" your results in a reply post.
Thanks
F
