Game doesn't install
Hello, I have the same problem from this link https://help.ea.com/article/my-game-downloaded-through-origin-but-will-not-install my game does not install after downloading, I have tried all the ste...
Forum Discussion
Hello gipergosha,
It seems that Setting up uninstall data .. is causing your problem.
Please follow the instructions below.
Download and install the latest Origin client using this link http://www.origin.com/download
Advised you restart your computer system after the Origin client installation is complete.
Find the Origin.exe "C:\Program Files (x86)\Origin\Origin.exe", now right click on the Origin.exe and select "Run as Administrator".
Now in the Origin client click the Origin tab/button located top/left and select Application Settings...
Locate the tickbox/checkbox labeled "Keep game installers after the game has been installed" and untick/uncheck.
Find the Battlefield 3 Folder "C:\Program Files (x86)\Origin Games\Battlefield 3".
Delete the Folder labeled "__Installer".
Goto the Origin Games Folder "C:\Program Files (x86)\Origin Games".
Move/Drag the Battlefield 3 Folder onto the Desktop and/or Documents.
The Origin Games Folder "C:\Program Files (x86)\Origin Games" should now have no Battlefield 3 Folder inside.
Exit/Close the Origin client.
Click the Windows Start button and then Control Panel.
Click the Uninstall a Program located under the Programs section.
Find and Select Battlefield 3, click Uninstall.
Complete the Uninstallation process.
Find the Origin.exe "C:\Program Files (x86)\Origin\Origin.exe", now right click on the Origin.exe and select "Run as Administrator".
Now in the Origin client click the My Games tab/button.
Now right click Battlefield 3 and select Download.
When the Battlefield 3 download has started select Pause.
Locate the Battlefield 3 Folder which you had moved/dragged onto the Desktop and/or Documents.
Locate the folder "C:\Program Files (x86)\Origin Games".
Move/Drag the Battlefield 3 Folder into the folder "C:\Program Files (x86)\Origin Games".
If asked to Replace/Overwrite click Yes.
Resume the Download in the Origin client.
The Origin client will have to re-download the"__Installer" folder, everything else is already downloaded.
When the 110MB "__Installer" folder has finished downloading, Battlefield 3 will start the installation process.
Wait for the Battlefield 3 installation to complete.
Done!
You should now be able to Play Battlefield 3.
F
Thanks again, I did all you recommended above but after the game downloads and run installation the installation don't start and opens 2 error window one:
DirectX Setup Error: An internal error occured
( I have the latest DirectX 11)
and another window which opens in a short time after :
Faild to copy file 'C:\Progra~1\origin~1\battle~1\__inst~1\punkbuster\redist\pbs.vc.exe' to 'C:\program\pbsvc.exe error 3' (The system can not find the path specified)
My system is in Russian so I translate it to you.
Next steps?
Hello gipergosha,
Follow the instructions below and post the InstallLog.txt.
Locate the folder C:\Program Files (x86)\Origin Games\Battlefield 3\__Installer
Open the File labled InstallLog.txt
Select all text "Ctrl+A" and Copy "Ctrl+C"
Paste "Ctrl+V" your results in a reply post.
Thanks
F
Hello gipergosha,
Locate the folder "C:\Program Files\Common Files\EAInstaller\Battlefield 3\".
Now locate the __Installer folder "C:\Program Files (x86)\Origin Games\Battlefield 3\__Installer".
Copy and Paste the contents of the __Installer folder into "C:\Program Files\Common Files\EAInstaller\Battlefield 3\".
Here's a link img_example
Close/Exit the Origin client.
Run/Open the Origin client.
Installation should now commence/start.
Also can re-post the InstallLog.txt, if the above doesn't work.
F
Hello and thanks again for your help,
but after all there is still the same error window:
DirectX Setup Error: An internal error occured
here is the InstaLog you've asked, I hope it will help.
****************************************
Install Date: 02/30/0113
00:51:30 Started logging
****************************************
00:51:30 Install Location: C:\Program\
00:51:30 Install Locale: en_US
00:51:30 Initialized installation config.
00:51:30 CommandLine: install -locale en_US -installPath C:\Program Files\Origin Games\Battlefield 3\ -autologging -startmenuIcon=1 -desktopIcon=1
00:51:30 OS: Microsoft Windows 7 Home Premium Edition
00:51:30 Data reader initialized.
00:51:30 Data reader config: LOCALE = en_US
00:51:30 Data reader config: INSTALL_LOCATION = C:\Program\
00:51:30 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program
00:51:30 Data reader config: CREATE_DESKTOP_ICON = 1
00:51:30 Data reader config: CREATE_STARTMENU_ICON = 1
00:51:30 Data reader config: 32BIT = 1
00:51:30 Data reader config: 64BIT = 0
00:51:30 Processing EAIN file 'C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\Touchup.dat'.
00:51:30 Installation registry missing. Game not yet installed.
00:51:30 (Config)Studio: EA Games
00:51:30 (Config)Game Name: Battlefield 3
00:51:30 (Config)Display Game Name: Battlefield 3™
00:51:31 Start redistributables install phase
00:51:31 Installing DirectX
00:51:31 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\dxsetup.exe /silent
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\
00:52:27 Process exited with exit code 0.
00:52:28 Successfully installed DirectX runtime.
00:52:28 x86 VC runtime already installed.
00:52:28 Not Installing PunkBuster
00:52:28 End of redistributables install phase
00:52:28 Setting up uninstall data ...
00:52:28 ERROR: Failed to copy C:\Program\__Installer\Cleanup.exe to C:\Program Files\Common Files\EAInstaller\Battlefield 3\Cleanup.exe.
00:52:28 Failed to install cleanup program
00:52:28 Installer finished with exit code: 2
00:52:28 Shutting down data reader.
****************************************
00:52:28 Stopping install logging
****************************************
LASH = C:\Program
00:52:15 Data reader config: CREATE_DESKTOP_ICON = 1
00:52:15 Data reader config: CREATE_STARTMENU_ICON = 1
00:52:15 Data reader config: 32BIT = 1
00:52:16 Data reader config: 64BIT = 0
00:52:17 Processing EAIN file 'C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\Touchup.dat'.
00:52:17 Installation registry missing. Game not yet installed.
00:52:18 (Config)Studio: EA Games
00:52:18 (Config)Game Name: Battlefield 3
00:52:19 (Config)Display Game Name: Battlefield 3™
00:52:19 Start redistributables install phase
00:52:20 Installing DirectX
00:52:21 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\dxsetup.exe /silent
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\
00:52:22 Process exited with exit code -9.
00:52:22 Error installing DirectX runtime. Please check DirectX install log file typically in C:WindowsLogsDirectX.log.
00:52:40 Installer finished with exit code: 1
00:52:40 Shutting down data reader.
****************************************
00:52:40 Stopping install logging
****************************************
Hello gipergosha,
Download and Install the Microsoft Visual C++ 2010 Redistributable Package from this link http://www.microsoft.com/en-gb/download/details.aspx?id=5555
Download and Install the DirectX End-User Runtimes (June 2010) from this link http://www.microsoft.com/en-gb/download/details.aspx?id=8109
Also use Windows Update to download and install any pending updates for the Windows OS.
Restart the system when the above instructions have been completed.
F
