Game doesn't install
Hello, I have the same problem from this link https://help.ea.com/article/my-game-downloaded-through-origin-but-will-not-install my game does not install after downloading, I have tried all the ste...
Forum Discussion
Hello gipergosha,
Locate the folder "C:\Program Files\Common Files\EAInstaller\Battlefield 3\".
Now locate the __Installer folder "C:\Program Files (x86)\Origin Games\Battlefield 3\__Installer".
Copy and Paste the contents of the __Installer folder into "C:\Program Files\Common Files\EAInstaller\Battlefield 3\".
Here's a link img_example
Close/Exit the Origin client.
Run/Open the Origin client.
Installation should now commence/start.
Also can re-post the InstallLog.txt, if the above doesn't work.
F
Hello and thanks again for your help,
but after all there is still the same error window:
DirectX Setup Error: An internal error occured
here is the InstaLog you've asked, I hope it will help.
****************************************
Install Date: 02/30/0113
00:51:30 Started logging
****************************************
00:51:30 Install Location: C:\Program\
00:51:30 Install Locale: en_US
00:51:30 Initialized installation config.
00:51:30 CommandLine: install -locale en_US -installPath C:\Program Files\Origin Games\Battlefield 3\ -autologging -startmenuIcon=1 -desktopIcon=1
00:51:30 OS: Microsoft Windows 7 Home Premium Edition
00:51:30 Data reader initialized.
00:51:30 Data reader config: LOCALE = en_US
00:51:30 Data reader config: INSTALL_LOCATION = C:\Program\
00:51:30 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program
00:51:30 Data reader config: CREATE_DESKTOP_ICON = 1
00:51:30 Data reader config: CREATE_STARTMENU_ICON = 1
00:51:30 Data reader config: 32BIT = 1
00:51:30 Data reader config: 64BIT = 0
00:51:30 Processing EAIN file 'C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\Touchup.dat'.
00:51:30 Installation registry missing. Game not yet installed.
00:51:30 (Config)Studio: EA Games
00:51:30 (Config)Game Name: Battlefield 3
00:51:30 (Config)Display Game Name: Battlefield 3™
00:51:31 Start redistributables install phase
00:51:31 Installing DirectX
00:51:31 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\dxsetup.exe /silent
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\
00:52:27 Process exited with exit code 0.
00:52:28 Successfully installed DirectX runtime.
00:52:28 x86 VC runtime already installed.
00:52:28 Not Installing PunkBuster
00:52:28 End of redistributables install phase
00:52:28 Setting up uninstall data ...
00:52:28 ERROR: Failed to copy C:\Program\__Installer\Cleanup.exe to C:\Program Files\Common Files\EAInstaller\Battlefield 3\Cleanup.exe.
00:52:28 Failed to install cleanup program
00:52:28 Installer finished with exit code: 2
00:52:28 Shutting down data reader.
****************************************
00:52:28 Stopping install logging
****************************************
LASH = C:\Program
00:52:15 Data reader config: CREATE_DESKTOP_ICON = 1
00:52:15 Data reader config: CREATE_STARTMENU_ICON = 1
00:52:15 Data reader config: 32BIT = 1
00:52:16 Data reader config: 64BIT = 0
00:52:17 Processing EAIN file 'C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\Touchup.dat'.
00:52:17 Installation registry missing. Game not yet installed.
00:52:18 (Config)Studio: EA Games
00:52:18 (Config)Game Name: Battlefield 3
00:52:19 (Config)Display Game Name: Battlefield 3™
00:52:19 Start redistributables install phase
00:52:20 Installing DirectX
00:52:21 Launching process:
Command: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\dxsetup.exe /silent
Working directory: C:\PROGRA~1\ORIGIN~1\BATTLE~1\__INST~1\directx\redist\
00:52:22 Process exited with exit code -9.
00:52:22 Error installing DirectX runtime. Please check DirectX install log file typically in C:WindowsLogsDirectX.log.
00:52:40 Installer finished with exit code: 1
00:52:40 Shutting down data reader.
****************************************
00:52:40 Stopping install logging
****************************************
Hello gipergosha,
Download and Install the Microsoft Visual C++ 2010 Redistributable Package from this link http://www.microsoft.com/en-gb/download/details.aspx?id=5555
Download and Install the DirectX End-User Runtimes (June 2010) from this link http://www.microsoft.com/en-gb/download/details.aspx?id=8109
Also use Windows Update to download and install any pending updates for the Windows OS.
Restart the system when the above instructions have been completed.
F
Hi again, Im so grateful for your help.
Unfortunately still the game installation doesn't work, today I even reinstalled my windows.
This folder is empty :
C:\ProgramData\Origin\DownloadCache
maybe it will help. Thanks for not ignoring my problem!
Hi.
There has been over a week since you've answers me, is everything OK?
Still I can't install the game. Any recommend left?
Thanks again and I hope you will help me soon.
Hello gipergosha,
Try following the below instructions.
Restart the computer system.
Do not load the Origin client on startup.
Locate the folder C:\Program Files (x86)\Origin Games\Battlefield 3\__Installer.
Delete the files named Cleanup.dat, Cleanup.exe, Touchup.dat, Touchup.exe, installerdata.xml.
Locate the folder C:\Program Files (x86)\Common Files\EAInstaller\Battlefield 3.
Delete everything within the above folder.
Now Locate the folder C:\Program Files (x86)\Origin\Origin.exe.
Right click on the Origin.exe and select "Run as Administrator".
Within the Origin client right click the Battlefield 3 title from My Games section and select Repair Install and/or Download.
This should restart the Battlefield 3 Download / Installer.
Note: Origin must be "Run as Administrator".
F
Hi again,
Sorry to bothering you again, still the game doesn't install.
My girlfriend's laptop has the same windows as me and worse qualities and I ran the game from her laptop and everything working so after we saw that the game is OK and we understood that the problem is in my computer we decided to copy her files and past it to the folder at my computer but it didn't help as either. Maybe you have some more ideas for me?
Maybe I can download from other site or in the web the installer or something, not from origin?
Thanks for not ignoring my problem, I really appreciate it.
Hello gipergosha,
I think the only option from here is to re-install Windows OS.
If the option is available, install Windows 7 64BIT OS.
Also before installation of the Origin client and BF3 make sure that the re-installed Windows OS has all the updates using Windows Updates.
Note: You will also need to install the required Chipset, Audio, Lan/Ethernet and Graphics drivers after Windows OS re-installation.
F
Hi,
In the end we installed win 8 64bit and the game was running perfectly.
Thanks for all your help and I hope everything will be OK 🙂
