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Anonymous's avatar
Anonymous
9 years ago
Solved

Game not showing up in Origin library, instant access Amazon purchase

I just bought the "instant access" version of Battlefield 1 PC Standard Edition from Amazon and it hasn't shown up in My Games on Origin. I tried signing out and back in, re-installing the Origin client but it doesn't show up. I tried to reload my game library as well, which didn't work.

I have the order confirmation from Amazon. I can't redeem a code since instant access doesn't give you a code (it's supposed to go straight to your origin account to download). My account is linked properly. The problem seems to be during the in-between from Amazon to Origin.

What gives? 

  • @beep_bop_booop Hi, thanks for the post. I think that I may need to refer you back to Amazon support as I can't see the game on your account, but I'd like to double check first. Were you using the same account that you're using to post?


    Were you prompted to link your accounts, as in the description?

4 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    @beep_bop_booop Hi, thanks for the post. I think that I may need to refer you back to Amazon support as I can't see the game on your account, but I'd like to double check first. Were you using the same account that you're using to post?


    Were you prompted to link your accounts, as in the description?

  • Anonymous's avatar
    Anonymous
    9 years ago
    Yes I was prompted to link my account and did so with the same account I'm posting with now.
  • Anonymous's avatar
    Anonymous
    9 years ago

    I contacted Amazon support and they saw the status of my game as "revoked" for some reason? So they're issuing me a refund. Hopefully next time I try to purchase from them again I won't run into any issues.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    Thank you for the update, I hope you were able to get your purchase sorted out in the end. 

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