EA Support can be reach here: http://help.ea.com/en/contact-us/new/
It won't get resolved and it shouldn't.
That account is a cheater...no matter who you say is using it.
Cheating should be banned permanently.
IF it wasn't you cheating...and that is hard to prove...buy another account and take better care of it this time.
And FYI...when hackers steal accounts...you don't get them back. Nobody ever does.
Story is fishy.
The OP got the help he needed. He doesnt need your random non-sense rant about you accusing him of hacking. And you must not know much because people get hacked alot and get their accounts back. There is nothing fishy about the OPs story, it happens all the time. Hackers use accounts they hacked to try out their hacks on alot. Luckily the OPs account hacker did not do that.
Glad you got your account back, that is good to hear, and that you got your game working. Also, kudos on being smarter this time and setting up the authenticator.
This thread will now be locked due to the OP's request.
/Thread..
