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Anonymous's avatar
Anonymous
11 years ago
SolvedApproved

Great game guarantee question.

I would like to know if let's say I purchase the game through origin and within a few days I find it cheaper at target,best buy or any other retailer would i be able to get a refund from you guys if ...
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    The refund policy can be found here: https://www.origin.com/en-ie/great-game-guarantee-terms .

    When you activate the game for your first time, you have exactly 24 hours to ask for a refund. After this 24 hours, you will not be able to ask for a refund. If you have pre ordered the game, after 7 days of the games official launch, you will have a chance to ask for a refund (do not launch the game however, as then the 24 hour policy kicks in), if after the first 7 days have passed, you will no longer be eligible for a refund.

    This are the basic terms of the refund policy. It does not matter if you purchase any type of copy, or from another retailer, if you are not eligible for a refund based on this refund policy, then you can not ask for a refund sadly.

Anonymous's avatar
Anonymous
11 years ago
Approved

The refund policy can be found here: https://www.origin.com/en-ie/great-game-guarantee-terms .

When you activate the game for your first time, you have exactly 24 hours to ask for a refund. After this 24 hours, you will not be able to ask for a refund. If you have pre ordered the game, after 7 days of the games official launch, you will have a chance to ask for a refund (do not launch the game however, as then the 24 hour policy kicks in), if after the first 7 days have passed, you will no longer be eligible for a refund.

This are the basic terms of the refund policy. It does not matter if you purchase any type of copy, or from another retailer, if you are not eligible for a refund based on this refund policy, then you can not ask for a refund sadly.

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