Hiw do I fix the acceas denied screen?

Product: Battlefield 1
Platform:Microsoft XBOX One
Summarize your bug Gives me access denied screen when I try to goto multiplayer
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Fix it
What happens when the bug occurs? Dont let me online
Please select your region North America
In what game mode did the bug occur? Single Player Campaign
In what Single Player War Story did the bug occur? Prologue
AMD or Nvidia Model Number Blah
Enter RAM memory size in GB Blah
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