Forum Discussion

xTheMemeManx's avatar
10 years ago
Solved

How do I see my ban time?

I bought Battlefield 4 on G2A a few months back. I have not played it for a while. Last night, my friends wanted to play, I logged onto battlelog, but I could not because it said I was banned. I do not know why I would get banned. I only really play with my friends. I don't hack. I don't exploit. I last logged in today( January 18th 2016), December 12th (2015), November 25th (2015) and November 4th(2015).  Could someone help me please?

***I did not receive an email telling me of such ban

  • @xTheMemeManx Then you need to do this if you got this below ...Edit please read this fully as all of this is in my first post :] Two parts EDIT again lol... Someone could have tried to hack your account so maybe it was locked down due to this.

    Part 1 -- For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...

    Follow the Steps to contacting an EA Game Adviser to fix this :

    1 Click here to go to the EA contact page. http://help.ea.com/en/

    Note: Top left pick your Country :]

    2 Select your game and platform, Then click next.
    3 Select a topic and write about your problem.
    4 Click next and select your preferred contact method.
    5 Ask for a callback if you can as it is fast when I used it.

    Or use this

    You can contact EA here: http://help.ea.com/en/contact-us/

    http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

    http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

    The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

    Part 2 -  NOTE>>>If you got something like this below then you need the link below....

    If your feed / profile photo / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...
    http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/

8 Replies

  • xTheMemeManx's avatar
    xTheMemeManx
    10 years ago

    Could me changing my password several times be the reason I was banned?

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Good luck with EA support. It is the absolute worst. English is not the first language of almost every EA support operator. I would suggest asking to speak to an American when you call right off the bat.

    Also, if you have been banned, all EA support operators are told to say that "they cannot help you about lifting a ban", even if they have no idea why you have been banned.  Like I said, Good Luck! You are going to need it.

  • @xTheMemeManx is it a battlelog ban? If it is then it is due to your account was hacked in the past and it is a security thing to keep your account safe :] So to fix this you will need to contact EA see last part of my post for this issue if it is not this please read my full post as I added all the ban info for you....Edit.....

    Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

    If your feed / profile photo / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...
    http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/

    The following link will show you your options, including how to dispute bans:
    https://help.ea.com/article/information-about-banned-or-suspended-accounts

    Battlelog rules and bans:
    https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/

    Punkbuster bans:
    https://help.ea.com/article/punkbuster-bans-and-violations

    GCC-Stream bans:
    https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned

    Fairfight bans:
    https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight

    In the Body of your email, please include the following information:
    - Information of the situation
    - First and last name
    - Game/Product name
    - Persona's name
    - Where your game or product was purchased
    - Banned or Suspended
    - Error/Notification Message received (if any)
    - Details of your dispute

    Please Note: It does take time for a ban appeal to go though some longer then others. Do not spam them with emails state your case one time. Then let them contact you back once they have made a decision on your ban.

    For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...

    Follow the Steps to contacting an EA Game Adviser to fix this :

    1 Click here to go to the EA contact page. http://help.ea.com/en/

    Note: Top left pick your Country :]

    2 Select your game and platform, Then click next.
    3 Select a topic and write about your problem.
    4 Click next and select your preferred contact method.
    5 Ask for a callback if you can as it is fast when I used it.

    Or use this

    You can contact EA here: http://help.ea.com/en/contact-us/

    http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

    http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

    The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

  • xTheMemeManx's avatar
    xTheMemeManx
    10 years ago

    @2042isNotBF

    It is the battlelog ban. I do not know what I should select for my topic. Should I select my account was hacked? I have never had my account hacked before. So I am confused to why I have the actual ban.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    10 years ago

    @xTheMemeManx Then you need to do this if you got this below ...Edit please read this fully as all of this is in my first post :] Two parts EDIT again lol... Someone could have tried to hack your account so maybe it was locked down due to this.

    Part 1 -- For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...

    Follow the Steps to contacting an EA Game Adviser to fix this :

    1 Click here to go to the EA contact page. http://help.ea.com/en/

    Note: Top left pick your Country :]

    2 Select your game and platform, Then click next.
    3 Select a topic and write about your problem.
    4 Click next and select your preferred contact method.
    5 Ask for a callback if you can as it is fast when I used it.

    Or use this

    You can contact EA here: http://help.ea.com/en/contact-us/

    http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

    http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

    The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

    Part 2 -  NOTE>>>If you got something like this below then you need the link below....

    If your feed / profile photo / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...
    http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/