How do I submit a complaint about BF4?
I've tried to play BF4 a total of 5 times over the past week; only 3 of times I could play it. Before I go any further let me say, my system absolutely meets the system requirements, so hardware is NOT an issue. Also, all my drivers ARE up to date.
The two times I could not play it was because the game froze while loading the multiplayer level each time. I tried loading a variety of levels and game types, to no avail.
The three times I COULD play, I'd get disconnected at random points during the game play. I'd be disconnected anywhere from once every 40min-2 hours. In these instances I could simply load into another server, but not the server I was just playing. I believe this issue robbed me of some XP too.
I've looked through the forums for various fixes, some of which are simple, some of which are complex, none of which have fixed any issue. That's because the main issue, as I see it, is the game itself (or at least the battlelog software), is buggy and poorly executed.
I'm done looking for a fix, now I just want the opportunity to tell some one their product, which should be as easy to play as the other 53 games on my computer, is too frustrating to be enjoyed. You have failed me again EA, barring this issue ACTUALLY being fixed in a much needed patch; this will be the last game I buy which you have had any hand in, you corporate **bleep**s.
I understand if you are mad, am a little mad myself, but since this is a solution oriented user to user support forum, let me try to answer your question.
Complaints is the same as feedback in this situation I think, if you want to report bugs, make suggestions or discuss all the things that doesn't work a place where Dice will see them you should do so in Battlelog which is designed for just that.
If you want help with your technical questions you can create another thread in here with that and other users who have been through the same might be able to help.
If you want to sue EA I don't think you can do so before trying to get a refund, for that you will have to contact an EA Advisor by going to https://help.ea.com/contact-us
You will have to write some keywords about your problem, then fill out product, category and platform, press “Find Solutions” and then “I Still Need Help”. Then your contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: “United States” or something else in the language selector in the bottom of the page for a better result. EA advisors may also help you with technical support should Answers HQ fail.
