EA Staff (Retired)Hi, unlinking accounts is currently only possible for Game Advisors. Please contact one of them via live chat or phone at https://help.ea.com/contact-us for further assistance.
Also on a general note, you should not create a new account, all your game entitlements are tied to your account and by simply changing to a new account you might lose access to all your previous games. If the email address for your account is no longer in use, you can get it changed to a new one by contacting a Game Advisor.
In this case I would strongly suggest to get the email address of your old account changed to a new one, instead of continue playing with the newly created Origin account.
I did try and contact one on three occasions, but I was hung up on before I could even finish a sentance each and every single time.
EA Staff (Retired)I'm sorry to hear that and I apologize for the poor experience you've had so far! I'm pretty sure that this was not on purpose, more likely a technical difficulty.
May I ask you to give it another try, maybe you could use live chat instead. I realize it's probably not the easiest thing right now, asking you to try it again, but unfortunately, only a Game Advisor can assist you further with this account inquiry.
Thank you very much and please come back to us immediately should there be any further issues.
I will try again. Thank you very much for the swift reply.
are you goiong to make that possible in the future because my younger brother connected my origin account to his xbox live account before i could connect it to my own one and i need to disconnect it from his account, is there any other soloution for this?Also his xbox live gold membership expired and he doesnt want to get it again.. HELP!
@kevinrockz1520 wrote:
are you goiong to make that possible in the future because my younger brother connected my origin account to his xbox live account before i could connect it to my own one and i need to disconnect it from his account, is there any other soloution for this?Also his xbox live gold membership expired and he doesnt want to get it again.. HELP!
Kevin you can connect more than one Xbox live gamertag to your origin account, you can simply add your new one and do not have to remove your brother's account.
I have the wrong account on my xbox and im trying to update it but for the last 2 days everytime i try to do so it says unable to update your account please try again later what do i do
Nope
@EA_Dennis wrote:Hi, unlinking accounts is currently only possible for Game Advisors. Please contact one of them via live chat or phone at https://help.ea.com/contact-us for further assistance.
Also on a general note, you should not create a new account, all your game entitlements are tied to your account and by simply changing to a new account you might lose access to all your previous games. If the email address for your account is no longer in use, you can get it changed to a new one by contacting a Game Advisor.
In this case I would strongly suggest to get the email address of your old account changed to a new one, instead of continue playing with the newly created Origin account.
This is quite an old reply, but I'm a situation similar and I'd like to ask something. Since you mentioned it removes entitlements you mean to say that when I play Battlefield 3 on my Xbox I would lose my stats/rank/progression connected to that one since I want to link it up with my new Origin account that I made to play Battlefield 4 (PC) on? That doesn't really make sense, and really want to have these linked as it is much easier to see my stats rather than sign in and out of different acounts and be kicked from servers on PC while checking stats for BF3 while I'm loading it during an Xbox session.
hi im trying to unlink my xbox live account because i made an origin account in game and i want to link it with my new account because i cant remmember the info of the in game account and i have put a contact request into EA but it wont stop loading my request and ive been waiting for a few hours now so if anyone can help me please do
@EA_Dennis wrote:Hi, unlinking accounts is currently only possible for Game Advisors. Please contact one of them via live chat or phone at https://help.ea.com/contact-us for further assistance.
Also on a general note, you should not create a new account, all your game entitlements are tied to your account and by simply changing to a new account you might lose access to all your previous games. If the email address for your account is no longer in use, you can get it changed to a new one by contacting a Game Advisor.
In this case I would strongly suggest to get the email address of your old account changed to a new one, instead of continue playing with the newly created Origin account.
I was just told that "This option is no longer available" and that "they removed our button for this" by the Game Advisor I just talked to.
This should be noted.
But what do you do if u your xbox live tells u that the acount is invalid and origns tells that ur email is linked to another acount and you dont have a clue what to do? ☹️
I forgot the email and password for my Origin account on XB1 and i need to connect it with my new one. Any idea on how i can do this?
hello i cant gain access to my designated email because yahoo.com doesn't remember it. so i cant read the emails so i cant change verify it. I've talked to at least 4 people and they keep telling me i need to get access the yahoo account but i cant because yahoo.com doesn't see it as an id anymore. so I'm at a loss. can anyone help me please?
Same here, my live id used to be an old msn account that I thought was changed everywhere before I switched it to a outlook.com account. Nope, I used it on a old ea account and when I purchased ea access on xbox one it automatically linked it to the old msn account that I don't remember the password to. I don't even wanna deal with it...
