EA StaffI'm sorry to hear that and I apologize for the poor experience you've had so far! I'm pretty sure that this was not on purpose, more likely a technical difficulty.
May I ask you to give it another try, maybe you could use live chat instead. I realize it's probably not the easiest thing right now, asking you to try it again, but unfortunately, only a Game Advisor can assist you further with this account inquiry.
Thank you very much and please come back to us immediately should there be any further issues.
EA StaffHey @abc1053394410,
if you're still able to log in with the account linked to the old email, you can do so and update your email address there. Due to the risks related to a persona transfer, this can only be performed in rare cases by an EA Advisor. Please reach out to one using this link.
I also am unable to unlink my current account login email. I was told I need to recover it before that can be done. The advisor does not understand I no longer have access to that account and haven't for years I believe someone else owns that account. I don't care about any history, I just want to play my game that I paid $70 for and I want to create a new EA Account so I can associte it ith my current xbox live account. that is it. why is this so difficult to do. This should be an easy option if I am on my own Xbox.
