Forum Discussion

Feacala's avatar
Feacala
4 years ago

How to refund my order

I bought the game, but I want a refund.
I followed the tips, but I don't know where to get a refund.

The purchase history and refund history for the last refunded game appear, but the tab for the game i want to refund  does not appear.\

What can i do?

battlefield 1

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @Feacala, 

    If you made the purchase through Origin, you can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee and if you have games that qualify for a refund, you can complete and submit the refund request form.

    You can also check the status of your refund request from your Order History on the order summary page.

    1. Log in to origin.com
    2. Hover over your EA ID in the bottom left corner, then click EA Account and Billing.
    3. Select the Order History tab.

    If your refund doesn’t appear in My Cases, and the processing time for your payment method has passed, contact us so we can help you out.

    Thanks, 

    EA_Lanna

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