I can't find BF4 in my origin library
I pre-order BF4 20/10/13. But today I not found it in my Origin game library. Also, in my purchase history I see this: screenshot. In this moment I don't have game on my account and money is not was...
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This is AHQ, not EA. The Help Center is on one website, and AHQ is on another. We do not offer official support for any EA games here, we discuss them, gamer to gamer, all totally unofficial.
It is my own opinion you should be on the line to the Game Advisers getting this massive screwup sorted to your satisfaction.
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