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blaster3578's avatar
blaster3578
3 years ago
Solved

I have been banned from Battlfield 1 Steam game

Hi, I have bought a Battlefield 1 game on Steam a few weeks ago and I have been banned really fast for no reason. I would like to understand and have access to my legtimimate game. Thanks for you tim...
battlefield 1
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey Everyone, 

    If your account has been actioned you will need to contact our TOS team if you wish to dispute the action, as @ElliotLH pointed out you can do so from the Email received or using the link below, 

     

    We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

      

    From here as there is no additional information to provide I will be locking this thread. 

    Thanks!

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @blaster3578, 

Can you share a bit more? How to appeal it will depend on the following:  

  • What error message popped up? Can you upload a screenshot please?
  • Can you access the steam forums? 
  • Are you banned from using Battlefield? Or can you open the game but not a specific game mode?

- EA_Lanna

blaster3578's avatar
blaster3578
3 years ago

Hi there @EA_Lanna , thanks for replying this fast first of all.

I've received an email, not longer after I tried to play with the game. Here the screenshot who say it all.

I can't play the game when I just get in the main menu, so yes, no access to specific game mode.

I have acces to the Steam Forums, I have just checked that.

Thanks for your help by the way.

Blaster3578.

  • satfreaktom264's avatar
    satfreaktom264
    Hero
    3 years ago

    thread moved from madden to bf1 forum...

  • ElliotLH's avatar
    ElliotLH
    Hero+
    3 years ago
    @blaster3578 If you use the link at the bottom of the email you received, you can make an appeal.
    • blaster3578's avatar
      blaster3578
      3 years ago

      @ElliotLH  already did that unfortunately. Didn't get much positive responding.

      • ElliotLH's avatar
        ElliotLH
        Hero+
        3 years ago
        @blaster3578 Sorry to hear that, but appealing to the EA ToS team is all you can do in this situation I'm afraid.
  • egi3dzny13lw's avatar
    egi3dzny13lw
    3 years ago

    You violated some agreement, meaning, you hacked, mouthed off, swore, harassed players or admin.

    They won't tell you what it is for, because they don't discuss, hacking, cheating, omg, that must mean one thing.

    YOU HACKED.

    I bet you my brand new RTX 3090, EA, will not reverse any bans. EVER.

    It makes them look hypercritical.

    And I was talking about cheating, . So please don't ban me for talking about, 

    what is the answer to the question.

    • blaster3578's avatar
      blaster3578
      3 years ago

      @egi3dzny13lw  That's pretty honnest ! I didn't hack the hell out of anything though, well...

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago

        Hey Everyone, 

        If your account has been actioned you will need to contact our TOS team if you wish to dispute the action, as @ElliotLH pointed out you can do so from the Email received or using the link below, 

         

        We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

          

        From here as there is no additional information to provide I will be locking this thread. 

        Thanks!

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