I keep getting kicked by punk buster on Battlefield 4

Just cleared my browsing data... Now I'm signed out of most websites and the captcha still doesn't work... Is there any active hands on help I can get instead of these cat and mouse questions like "screenshot of the error message" because I've already provided and tried everything... The only thing that hasn't gotten any investigation is how I already answered the question: "is Battelfield 4 and punkbuster on the same drive?" and that would be "no" I have a separate drive for games. @EA_Atic have I tried nearly everything, yes. No traditional Youtube video has helped me and this isn't a traditional problem.

Maybe try searching my username for me in the ban list: "KnockKnockSON" any variation of that is my username across the board so feel free to go nuts. @EA_Atic

Look at screenshots I've already provided btw I suspect the other community manager was completely oblivious to them. @EA_Atic

Also I still haven't received any information from even balance.

@EA_Atic  I googled "battlelog" and I assume I found the right thing and it appears I've been permanently banned. I call *. This ban is almost undoubtedly invalid considering my account age I hope you don't assume I'm a cheater. I had no idea this happened.
https://gyazo.com/6b1c44d299a4ebc0addbcdf4e5d95c9f 

@KnockKnockSON 

Looks like you were banned by PunkBuster based off that last screenshot (earlier one you posted said you were kicked). You'll need to raise this up to Even Balance if you feel it was done in error.

Here is how to contact Even Balance

Yeah I had never cheated before and I also have already submitted to even balance and was still un-accounted for. No emails no nothin'. I had never received a message saying I was banned either... and it only says I'm kicked except when going through battlelog.

how do I "raise this up to even balance"? What does that mean? I've already submitted a report, like way back when I made this forum post.

@KnockKnockSON 

False positives are very possible and Even Balance will have to look into this for you as PunkBuster is their anti-cheat system. Keep an eye on your email ticket for a response from their team on what the conclusion of their findings were. I'm sorry to hear about your situation and please keep us updated here.

How does it work? Do I have to not close the tab for the ticket? Do I have to take note of the ticket number and password? And if so how would I "login" to my ticket and find it again? I legit sent them a ticket over 2 months ago and still no emails. I have sent another yesterday and I suppose only time will tell.