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zombinachanmon's avatar
zombinachanmon
8 months ago
Solved

I need help from a real human being I am in a universe where the AI spout nonsen

This is the most frustrating website I've ever been on to try and get help with a simple task, I want to talk to a human being not this robot who just keeps spouting nonsense at me, me asking help fr...
battlefield 4
  • zombinachanmon's avatar
    zombinachanmon
    8 months ago
    @EA_cuervo thanks a lot i appreciate this first place i went showed what you are showing me but as a png i hope they can change the ui in the future to be easier to follow so people in my situation who never use this site can understand where they need to go easier
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

Hey @zombinachanmon,

If you're unable to change your account name, you can try contacting EA Help Support and ask them for assistance with it. 

If you're not getting the chat option when trying to contact support, can you please try: 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps! 

  • zombinachanmon's avatar
    zombinachanmon
    8 months ago
    @EA_cuervo thanks a lot i appreciate this first place i went showed what you are showing me but as a png i hope they can change the ui in the future to be easier to follow so people in my situation who never use this site can understand where they need to go easier
    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      8 months ago
      @zombinachanmon Thanks for your feedback, I will make sure to pass it on to the team. Did you manage to speak to someone via chat?
      • zombinachanmon's avatar
        zombinachanmon
        8 months ago
        @EA_cuervo not yet i sent all the info and nothing is coming up might try a different browser

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