++IMPORTANT++ For those who cannot launch Hardline
For the last two days now when I have attempted to launch BF Hardline, I see bfh.exe and ActivationUI.exe appear in the task manager for a moment before they both exit. Finally last night I decided to open a ticket with EA support and have them call me. The fourth guy I talked to was really patient and helpful (odd I know) and I have finally made some progress. See below for the steps I took before contacting EA support:
""Also looking for help on this. Literally no error at all, and the beta, along with BF4 and BF3 both work properly. I have a different GPU than OP, a GTX 970.
I have also re-installed all drivers, DirectX, vcredist_x64, PunkBuster, Origin, and I have deleted the Origin AppData. I have also allowed all related programs through my antivirus and firewall, and I have attempted to launch with both the firewall and antivirus disabled.
The end result is the same, bfh.exe and ActivationUI.exe open and close multiple times, and nothing happens. Meanwhile the battlelog webpage
sits on "joining server" indefinitely (I left it sitting on that when I went to work this morning, 9 hours later and it still says the same thing).""
The guy I got on the phone had me send him a copy of my DxDiag, and he then emailed me a few things to try.
"" Firstly I would advise to try and create a new test admin account on your computer. I will leave instructions on how to do this.
Creating a new administrator account is a useful step if you're experiencing issues launching or installing games, or if your games crash or freeze during play.
A new administrator account creates a new copy of the registry, making registry troubleshooting steps such as registry "cleaning" and manual uninstallation unnecessary.
Windows 7
Click the Start button, then select the Control Panel.
Select "User Accounts".
Select "Manage User Accounts".
Be advised: Non-administrators will need to provide admin credentials here.
Click the "Add" button.
Enter a name for the account and click the "Next" button.
Select "Administrator".
Click the "Finish" button.
http://help.ea.com/article/how-do-i-run-a-program-or-a-game-as-an-administrator
If that doesn't work then I would suggest trying a clean boot of your computer.
A clean boot is used to disable background tasks and services that are running on a Windows computer. This is done to prevent the background tasks and services from interfering with proper game execution.
You can find steps on doing this at the below link:
http://support.microsoft.com/kb/929135 ""
After I received the email I created a separate admin user account, logged into it, launched Origin, and Hardline. And the game actually stayed open! I was able to play several rounds. I logged back into my main user account, and I had the original problem. As far as I can tell it's an issue with the user account permissions or the registry interfering with either bfh.exe or ActivationUI.exe.
Anyways I am able to play for now, but it's not a complete fix. I am still in contact with the same customer service rep ( some "tech specialist", I was transferred through three different people that had no idea of what the problem was, and one of them argued that the game wasn't released yet!) I will keep you guys updated as I learn more, hopefully this guy can help me identify the actual problem.
Sorry for the uber long post, but seeing as several people have been asking around about this issue, and no one seems to have a solution, I figured I would try to help out with what I know. It's just a temporary solution for now, but hopefully soon I can figure out what the root of the problem is, and figure out a more concrete fix.
- Anonymous11 years ago
Thanks for sharing your experience! I hope that will help some players, please feel free to jump on other topics and share your knowledge or specifically this workaround there as well. I will mark this issue as solved for better visibility in our community.
Cheers
Basti