Forum Discussion

Wannaseemdead's avatar
6 years ago
Solved

Infinite loading screen

Hello,

I have been facing a major problem with the game recently as every time I launch it, instead of the loading screen it is just a black screen with the horizontal flashing line in the top right corner and it stays like this forever. I have tried everything, from updating the drivers to reinstalling the game. All the updates are installed so I have no idea of what is going on. Bf1, Hardline, Bf3 and 5 are working fine but this.

The only possible reason that I assume it could be the case is that before I bought origin access and downloaded the game, I had this game as an expired trial on my account. And sometimes when I launch the full premium edition version I get the message that the trial has expired and I need to buy it, even though I've already got it.

Is there anyway I can kill the trial version? Otherwise I have no idea why I get the infinite loading screen.

Thank you.

1 Reply

  • Hey @Wannaseemdead  could you try to clear all local settings and saves for BF4 (there are on document folder), to see if that helps. 

    For the trial to be removed you are going to need to contact EA support for that. 

    EA support: 

    /Atic