@THEHALFMAN OK so it seems like there's a lot going on here.
First of all, Battlefield 1 hasn't been sunsetted. The only titles that's happened with recently are Battlefield 1943, Bad Company 1, and Bad Company 2. I have fed what you've reported the agent said back to the EA Community Managers.
However, it doesn't sound like you've spoken with the ToS team and have only been speaking with EA Help. You'll need to either use the form in the guide or go to help.ea.com/my-ban-history and see if anything shows there.
Please note that while EA Help can create an appeal with the ToS team on your behalf, they do not handle bans directly.
So I am very very sad that the Ea Help is very unprofessional. Every day another person is mailing me same questions and I provided info regarding my account, address, bank payment for the game, ip address etc. Please help me by providing a link or e-mail address where I can complain about the way my case is treated, this is outrageous.
The whole idea of buying the game is to play multiplayer.
The campaign is for practicing.
My experience with EA help, albeit on a different topic, left me describing them as “worse than useless”. One of the most frustrating experiences I’ve ever had is having dealt with them. Never again.
