That's great to know you bought the game from Origin, Here they have the Great Game Guarantee that allow you refund within 7 days from your date of purchase or within seven days from the game's release date if you pre-purchased/pre-ordered, whichever comes first
Did you meet the conditions for a refund : https://help.ea.com/sg/article/returns-and-cancellations
You can find more information here: https://help.ea.com/article/what-s-the-great-games-guarantee
http://www.origin.com/news/origin-great-game-guarantee
Check this link for Warranty Exchange policies and procedures.
https://help.ea.com/en/article/electronic-arts-warranty-policy
Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.
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