Just purchased a game and it went on sale
Hello, I'm not sure if this is possible but I just recently purchased 2 copies of Battle Field 4 at full 59.99 price. When I came on today I noticed they are running a discount for 50% off the price...
Forum Discussion
That's great to know you bought the game from Origin, Here they have the Great Game Guarantee that allow you refund within 7 days from your date of purchase or within seven days from the game's release date if you pre-purchased/pre-ordered, whichever comes first
Did you meet the conditions for a refund : https://help.ea.com/sg/article/returns-and-cancellations
You can find more information here: https://help.ea.com/article/what-s-the-great-games-guarantee
http://www.origin.com/news/origin-great-game-guarantee
Check this link for Warranty Exchange policies and procedures.
https://help.ea.com/en/article/electronic-arts-warranty-policy
Hope this helps
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► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄
***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
Yes... 7 days but the refund timer is 24 hours when you launch the program within those 7 days. From your post I would fall under the refund but the little catch is if you haven't launched the game. Who buys a game and doesn't launch it for 7 days? GG - EA.
- Approved
You can try speaking to an EA advisor to get a refund then!
For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’
3. Click Find Solutions
4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"Picture to help you understand better, https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.For customers in North America:
- Select "Call me."
- Enter your phone number.
- Select "Submit."
For Customers outside of North America:
- Go to the "choose a contact method" section
- Contact us using the telephone number provided within the listed opening hours
Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.
Hope this helps
---------------------------------------------------------------------------------------｡ Cheers ｡-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP if someone helped! ◄
***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
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