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Carbonic's avatar
Carbonic
Hero+
12 years ago

Known Battlefield 4 Issues and Next Steps (Updated: Mar 25)

Taken from the BF4 Control Room on the Battlelog forums - source: http://battlelog.battlefield.com/bf4/forum/threadview/2955065219584248915/   Update #46 (Mar 31) PC Game Update Notes Similar...
battlefield 4
Papaloads's avatar
Papaloads
Newcomer
12 years ago

issue with entire PC freezing.  sound gets stretched out and monitor displays a single color in the 16-bit band.  

here's my cliff note dxdiag readout:

Spoiler

------------------
System Information
------------------
Time of this report: 11/16/2013, 14:59:54
Machine name: ME-PC
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.130913-2141)
Language: English (Regional Setting: English)
System Manufacturer: EVGA INTERNATIONAL CO.,LTD
System Model: E695 0.0
BIOS: BIOS Date: 08/15/12 18:21:46 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 12288MB RAM
Available OS Memory: 12252MB RAM
Page File: 3122MB used, 10985MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------

Display Devices
---------------
Card name: NVIDIA GeForce GTX 660 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 660 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1183&SUBSYS_40693842&REV_A1
Display Memory: 4037 MB
Dedicated Memory: 1989 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Dell ST2421L(HDMI)
Monitor Model: DELL ST2421L
Monitor Id: DELA070
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3165 (English)
Driver Version: 9.18.13.3165
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/23/2013 05:30:23, 18199872 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-52C3-11CF-AF57-64601CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1183
SubSys ID: 0x40693842
Revision ID: 0x00A1
Driver Strong Name: oem24.inf:0f066de34a948e92:Section091:9.18.13.3165😛ci\ven_10de&dev_1183
Rank Of Driver: 00DA2001

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_38421027&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6873 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/29/2013 20:42:42, 3379272 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: DELL ST2421L-3 (NVIDIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_38424069&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0026.0004 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/16/2013 07:38:15, 196384 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_38421027&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6873 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/29/2013 20:42:42, 3379272 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_38421027&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6873 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/29/2013 20:42:42, 3379272 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6873 (English)
Driver Attributes: Final Retail
Date and Size: 3/29/2013 20:42:42, 3379272 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Realtek Digital Input (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6873 (English)
Driver Attributes: Final Retail
Date and Size: 3/29/2013 20:42:42, 3379272 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: G500
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
FF Driver: n/a

Device Name: G510 Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC22D
FF Driver: n/a

Device Name: G510 Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC22D
FF Driver: n/a

Device Name: G500
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
FF Driver: n/a

Device Name: G500
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E2D
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 8/22/2013 07:43:34, 422240 bytes
| Driver: usbd.sys, 8/22/2013 07:43:33, 28000 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: USB\Class_09
| | Service: usbhub
| | Driver: usbhub.sys, 8/22/2013 07:43:34, 422240 bytes
| | Driver: usbd.sys, 8/22/2013 07:43:33, 28000 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC232
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 8/22/2013 06:39:13, 32256 bytes
| Driver: kbdclass.sys, 8/22/2013 07:43:45, 58208 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC068
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 8/22/2013 06:39:13, 32256 bytes
| Driver: kbdclass.sys, 8/22/2013 07:43:45, 58208 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC22D
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 8/22/2013 06:39:13, 32256 bytes
| Driver: kbdclass.sys, 8/22/2013 07:43:45, 58208 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC231
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 8/22/2013 06:39:13, 30208 bytes
| Driver: mouclass.sys, 8/22/2013 07:43:45, 51040 bytes
|
+ Logitech HID-compliant G500 Gaming Mouse
| Vendor/Product ID: 0x046D, 0xC068
| Matching Device ID: hid\vid_046d&pid_c068&mi_00
| Lower Filters: LGSHidFilt
| Service: mouhid
| Driver: LGSHidFilt.Sys, 5/30/2013 10:16:40, 64280 bytes
| Driver: mouhid.sys, 8/22/2013 06:39:13, 30208 bytes
| Driver: mouclass.sys, 8/22/2013 07:43:45, 51040 bytes
| Driver: LkmdfCoInst.dll, 5/31/2013 13:19:12, 1843480 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 19.1 GB
Total Space: 216.6 GB
File System: NTFS
Model: OCZ-VERTEX3 MI

Drive: F:
Free Space: 15.5 GB
Total Space: 114.5 GB
File System: NTFS
Model: INTEL SSDSA2CW120G3

Drive: D:
Model: HL-DT-ST DVDRAM GH24NS72
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 03:46:35, 164352 bytes

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 142360526, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: bf4.exe
P2: 1.0.0.0
P3: 527cfab6
P4: bf4.exe
P5: 1.0.0.0
P6: 527cfab6
P7: c0000005
P8: 0000000000684bab
P9:
P10:

+++ WER1 +++:
Fault bucket -308178163, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: bf4.exe
P2: 1.0.0.0
P3: 527cfab6
P4: 44d2
P5: 67246080
P6:
P7:
P8:
P9:
P10:

+++ WER2 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: bf4.exe
P2: 1.0.0.0
P3: 527cfab6
P4: 44d2
P5: 67246080
P6:
P7:
P8:
P9:
P10:

+++ WER3 +++:
Fault bucket -308178163, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: bf4.exe
P2: 1.0.0.0
P3: 527cfab6
P4: 44d2
P5: 67246080
P6:
P7:
P8:
P9:
P10:

+++ WER4 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: bf4.exe
P2: 1.0.0.0
P3: 527cfab6
P4: 44d2
P5: 67246080
P6:
P7:
P8:
P9:
P10:

+++ WER5 +++:
Fault bucket -839625812, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0

Problem signature:
P1: 48
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 36
P6:
P7:
P8:
P9:
P10:

+++ WER6 +++:
Fault bucket -839625812, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0

Problem signature:
P1: 48
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 36
P6:
P7:
P8:
P9:
P10:

+++ WER7 +++:
Fault bucket -369365149, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: 4DF9E0F8.Netflix_2.0.0.6_x64__mcm4njqhnhss8
P2: praid:App
P3: 2.0.0.6
P4: 52545b03
P5: combase.dll
P6: 6.3.9600.16408
P7: 523d3aaf
P8: 80004003
P9: 000000000005b892
P10:

+++ WER8 +++:
Fault bucket -368380495, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0

Problem signature:
P1: 4DF9E0F8.Netflix_2.0.0.6_x64__mcm4njqhnhss8
P2: praid:App
P3: 2.0.0.6
P4: 52545b03
P5: 0ee4
P6: 2097408
P7:
P8:
P9:
P10:

+++ WER9 +++:
Fault bucket , type 0
Event Name: MoAppHang
Response: Not available
Cab Id: 0

Problem signature:
P1: 4DF9E0F8.Netflix_2.0.0.6_x64__mcm4njqhnhss8
P2: praid:App
P3: 2.0.0.6
P4: 52545b03
P5: 0ee4
P6: 2097408
P7:
P8:
P9:
P10:

Anonymous's avatar
Anonymous
12 years ago

The game is worse than ever for me.  Crashing, freezing and stuttering.

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