Forum Discussion

ananjaser1211's avatar
ananjaser1211
10 years ago
Solved

Lost PREMIUM content Battlefield 3

Hey, So i recently contacted an Advisor to fix an issue i had with my copy of battlefield 3 which i got free on the house The process involved replacing the game in my account, I recently formatted ...
battlefield 3
  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hey @ananjaser1211, 

    I just checked your account and it seems like you're always loosing the connection before it comes to contact with an Advisor. 
    Also please just update the cases if definitely necessary since constant updating of the case will kick you back to the end of the ticket queue. 


    Cheers, 
    Val 

ragnarok013's avatar
ragnarok013
Hero+
10 years ago
@ananjaser1211 wrote:

Sorry i forgot to mention, I bought BF3 premium , i have used it and installed it multiple times, i had ti a year ago recently it was gone

If you're on PC then you'll need to speak with a Game Advisor again as PC Premium is an EA Account entitlement so if its gone missing only  a GA can fix it.  If you're on console simply redownload your premium file from the BF3 in game store and your premium access should be restored.

ananjaser1211's avatar
ananjaser1211
10 years ago

Hey, I am on PC, and yeah i know i need to contact an advisor, the problem is I cant , it just keeps saying waiting to connect to an advisor, I have been trying for 3 weeks if not a month and i cant seem to get to an advisor

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hey @ananjaser1211, 

    I just checked your account and it seems like you're always loosing the connection before it comes to contact with an Advisor. 
    Also please just update the cases if definitely necessary since constant updating of the case will kick you back to the end of the ticket queue. 


    Cheers, 
    Val 

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