Missing .dll file issues

Hi bradcduke, and Welcome to Answer HQ, to request a refund

PC ONLY - Within 24hrs of first purchase :

 - Open origin

 - Click "Origin" in the top left

 - Click "Account and Privacy"

 - Click "Order History"

 - Click "Request a Refund" next to the order history,

Or contact EA Support

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be more then happy to assist you in any way.

Would you like some basic troubleshooting steps, before you request a refund?

----------------

Thanks

Killerwhal812

Hit "XP" if this helped

Hit "Soloution" if this solved your problem

Search for my BF4 servers by entering [AOBF] into battlelog.

For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.

Can you post your dxdiag for us?  Can you also post the full text of the dxgi.dll error? 

Have you tried updating your direct X to the latest version?  Also please post your PC specs as well.

To post DXDiag follow these steps,

- Upload your DXDIAG file to this page this can be done by
   1. Press Windows Key + R
   2. Type in DXDIAG and hit enter
   3. Click Save all information
   4. Save the file somewhere you will know where you put it
   5. Upload it to this forum post

----------------

Thanks

Killerwhal812

Hit "XP" if this helped

Hit "Soloution" if this solved your problem

Search for my BF4 servers by entering [AOBF] into battlelog.

For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.

It seems to be a common error amoung many users from what the research has showed me. It may be because im on directX10? Anyways below ill post my specs and the exact error I get.

------------------
System Information
------------------
Time of this report: 3/23/2014, 16:35:16
Machine name: 
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 
Language: English (Regional Setting: English)
System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
System Model: MS-7576
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X4 840 Processor (4 CPUs), ~3.2GHz
Memory: 3326MB RAM
Page File: 1245MB used, 5641MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

--------
Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: GeForce GTX 260
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_0CDD19F1&REV_A1
Display Memory: 2286 MB
Dedicated Memory: 879 MB
Shared Memory: 1407 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: LG L227W (Analog)
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 9.18.0013.3523 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 3/4/2014 09:29:02, 14709720 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-46A2-11CF-8277-D02C1CC2C435}
Vendor ID: 0x10DE
Device ID: 0x05E2
SubSys ID: 0x0CDD19F1
Revision ID: 0x00A1
Revision ID: 0x00A1

The error code word for word:

"Invalid License. Reason code = Missing DLL: dxgi.dll Function: Create DXGIFactory1."

In addition I have tried a clean install of windows and updated my gpu to the latest drivers available.

Thanks for any help, you guys are the best.

Hi, did you try the following?

-Do a repair install of the game in Origin. In origin right click your game and from drop down choose repair install.

-make sure that you've updated your drivers to latest version. [Edit: just read that you've done this!]
If its Nvidia then go to the Nvidia website and download the latest graphics driver. http://www.nvidia.com/Download/Find.aspx?lang=en-us
Choose a 'clean install' (usually in the advanced install options)
If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)

-Reinstall DirectX.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
2:Find file named DXSETUP.exe and right click on it and choose RUN AS ADMINISTRTOR. Install it. It should update your DirectX install.
3: You might need to reboot computer first.
4: try to launch game.

-Oh, and another thing is to do is to disable Origin-in-game. 

In Origin - Application settings - Origin in Game - disable Origin in game

Tried everything you mention, still no luck :[

I am going to reccommend you contact an ea advisor, follow the steps below for info on this,

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be more then happy to assist you in any way.

----------------

Thanks

Killerwhal812

Hit "XP" if this helped

Hit "Soloution" if this solved your problem

Search for my BF4 servers by entering [AOBF] into battlelog.

For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.

Yeah I already did, they were unsuccessful as well. It seems EA just doesnt care about us Vista 32 bit users, as this problem has occured since bf3 and there is still no solution other than completely shifting to windows 7.