My account has been hacked and security question has been changed to russian

Thank you very much @RedFoxxie. I feel much better, now that I've read your answer. I'll try the live chat this afternoon! If i can't contact the support by chat i guess i have to make a call on Monday, but i'm from Chile, that means I have to contact support from EA Mexico or it doesn't matter? 

I'll update my answer when I do what you told me! 

No problem @Gatomate

When you are on the support page, you can change your region from the top right if you wish to contact a different region's support. Nothing stops you from picking up the US for example and contacting their Live chat. I, for example, live myself in Finland and I only have the choice to take a phone call, so if I want to contact an English Live chat, I will rather pick as my region UK/US.

Speaking of phone numbers, if you need phone numbers for other regions than Mexico as well, here's some international phone numbers :

UK: +44 203 0141818
France:  +33 4 81 68 08 08
Spain: +34 911 230 490
Germany +49 221 37 050 193
Austria: +43 720  88 33 49
Mexico: +52 33 4770 5297
Norwegian:  +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss:  +41 225 18 10 05
Poland:  +48 22 39 70 840

EA suggests the usage of VOIP for international calls because it is cheaper : http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100#UnsupportedRegion

Let's hope you'll get in contact with the support personnel as quick as possible  ~

I see @RedFoxxie, thank you so much for your help!  I'll give a try the live chat and I'm going to call the support tomorrow.

Dear @RedFoxxie I tried the live chat and I explained my problem and just in a couple of minutes they give me a solution, fixed my security question and i recover my account. Thank you so much for your help! I turn on the verification for extra account security so nobody will hack my account again. Thank you again!

Ps: If someone need to use the live chat, you must disable all your adblocks addons

I got the same problem here.. i got an e-mail that someone tried to change my account e-mail address to [edit: email address removed]. I able to change it back to my original email and got back my account back, but i can't change back my account id and basic info bacuse the hacker got the security question changed.  How come the hacker able to got through my own security question anyway? For what the security question for?

No problem @Gatomate , glad to see you're back in action now !

And also, @onelaid113 . I believe there was some while back a leak which allowed hackers to access accounts which only had security question available by being basically capable of bypassing the security question altogether . . Largely affected accounts that have had only a Security Question and nothing else.

The account security question is kinda meant to be a sort of a "last resort" thing you can use in order to be able to recover things on your account if absolutely everything else fails. It is not at all preferred to have on your account *only* the Security Question as honestly, Security Questions are alone not very secure (Reason why Google for example got rid of them altogether), and it is always preferred that you have at least some form of verification available on your account.

All in all though, remember to always make the security question something only you can remember. It doesn't even have to make any sense, if it makes sense to you. Like you can answer to "What street you grew up on ?" something like "Street Fighter" if it makes sense for you.

If you go from the top right and click the little arrow next to your name, and choose EA Account (Or goto Origin, click top left Origin and EA Account and Billing) , and there you click the Security tab, you should always have at least either an e-mail verification or App Authenticator available, preferably also secondary e-mail and Backup Codes. That way nobody can enter your account from any untrusted devices as they need to enter your verification. So even if they would be able to get through your security question they'd have to be able to access either your e-mail or phone and that's a wee bit more difficult to do.

In any case, you have access to your account so you are easily able to contact the support and ask them to change your account details back following the same advice I gave earlier.

Good luck !

Thanks for the tip @RedFoxxie

EA Advisor just finished resetting my security question. Had trouble contacting EA by Chat, took time to know how to make it work.

As per your advise, I'm using the App Aunthenticator.

Finally I can get rid of this "onelaid113"....