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Anonymous's avatar
Anonymous
10 years ago

My account was hacked

Oh boy oh boy, looks like a Russian got into my account, so I managed to change my email back and change my password....but now i can't change my username or such because the security question is holding me back...... http://i.imgur.com/OZnQ7fh.jpg << link to what I mean 

The name that I have now is the one he changed it too and my original was jack2KIA...yer i know odd caps xD but anyways...I really don't know what to do, hes blocked all my friends and has got me banned on battlefield 4 battlelog which is really annoying.

Can anyone help me out here? or know who to contact

1 Reply

  • @Jackthemagiccat

    For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

    Contact a games adviser at any time using this following link EA Help - Contact Us

    Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

    Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**




    Click the following link and log in: https://help.ea.com/en/







    Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.







    On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.







    If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.







    Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.







    You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

    Read this to make sure it never happens again:
    https://help.ea.com/article/how-to-maintain-account-security

    Make sure you do this to keep your account safe ...Enable Login verification:
    http://help.ea.com/en/article/origin-login-verification-information/

    How to stay safe online:
    http://help.ea.com/ca/article/how-to-stay-safe-online/

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