Am I understanding that you waitied almost two years to contact someone about an issue that makes it so you can't play multiplayer? The only person that can possible help you out (and this isn't a definite given the extreme amount of time in between the incident and actually reporting it) is a game advisor. You can contact a game advisor here:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
Sounds fishy.
